Netgear 782S User's Guide download pdf (Page 57)

Rev 1 Oct.13 57

4: Frequently Asked Questions

This chapter provides answers to questions you may have about your

Hotspot. (Also see Troubleshooting on page 63.)

Why can’t I connect a device to the

Hotspot?

If you are having an issue connecting to the Hotspot, try the following

suggestions:

• Turn off your device and take the battery out, wait 10 seconds, put

the battery back in and turn your device on.

• Restart your computer.

• Turn off or temporarily disable any security programs or firewalls.

• If possible, try using another computer or Wi-Fi device to connect to

your Hotspot. (If you can, then the problem is with the device that

cannot connect, not the Hotspot.)

Why can’t I access the Internet?

If you are connected to the Hotspot but cannot connect to the Internet,

try the following suggestions:

• Check the display status on the LCD.

• Make sure you have network coverage in your area.

• Check your SIM card is active and enabled with data services.

• Please wait 1–2 minutes for the hotspot to initialize.

• Confirm that your account is activated and that no other Internet

connections are active.

• Try switching your Hotspot off and on, and restarting your computer

or Wi-Fi device.

My battery has not charged while in

use and connected to the charger

If you are in a low-coverage area, have been transferring a lot of data, or

left the hotspot in a hot location, the internal temperature of the Hotspot

can rise above 45 °C. In these conditions, the battery cannot be charged

due to safety limits with Li-ion battery technology.

Note: The Hotspot will not charge while it is boosting another device.

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Netgear 782S User's Guide Page 57