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ProSecure Web/Email Security Threat Management (STM) Appliance Reference Manual
Troubleshooting and Using Online Support 7-3
v1.0, September 2009
If all LEDs are still more than several minutes minute after power up:
• Turn the power off, and then turn it on again to see if the STM recovers.
• Clear the STM’s configuration to factory defaults. Doing so sets the STM’s IP address to
192.168.1.201. This procedure is explained in “Restoring the Default Configuration and
Password” on page 7-6.
If the error persists, you might have a hardware problem and should contact NETGEAR Technical
Support.
LAN or WAN Port LEDs Not On
If either the LAN LEDs or WAN LEDs do not light when the Ethernet connection is made, check
the following:
• Make sure that the Ethernet cable connections are secure at the STM and at the hub, router, or
workstation.
• Make sure that power is turned on to the connected hub, router, or workstation.
• Be sure you are using the correct cables:
When connecting the STM’s uplink (WAN) ports to one or two devices that provide the
Internet connections, use the cables that are supplied with the devices. These cables could be a
standard straight-through Ethernet cables or an Ethernet crossover cables.
Troubleshooting the Web Management Interface
If you are unable to access the STM’s Web Management Interface from a PC on your local
network, check the following:
• Check the Ethernet connection between the PC and the STM as described in the previous
section (“LAN or WAN Port LEDs Not On).
• If your STM’s IP address has been changed and you do not know the current IP address, clear
the STM’s configuration to factory defaults. This sets the STM’s IP address to 192.168.1.201.
This procedure is explained in “Restoring the Default Configuration and Password” on page 7-
6.
- ProSecure Web/Email 1
- Security Threat 1
- Management Appliance 1
- STM150/300/600 1
- Reference Manual 1
- Additional Copyrights 3
- Contents 7
- About This Manual 13
- How to Print This Manual 14
- Revision History 14
- Chapter 1 15
- Introduction 15
- What Can You Do with an STM? 16
- Key Features and Capabilities 17
- 1-4 Introduction 18
- Maintenance and Support 19
- STM Model Comparison 19
- 1-6 Introduction 20
- Figure 1-1 20
- Package Contents 21
- Hardware Features 21
- Front Panel Ports and LEDs 22
- Introduction 1-9 23
- Introduction 1-11 25
- 8) Pair 2 LEDs 26
- Introduction 1-13 27
- Rear Panel Features 28
- Introduction 1-15 29
- Figure 1-6 29
- STM150 Product Label 30
- STM300 Product Label 30
- Introduction 1-17 31
- Figure 1-9 31
- Using the Rack-Mounting Kit 32
- Chapter 2 33
- Your Network 33
- Server Group 34
- Segmented LAN Deployment 35
- Figure 2-3 36
- Logging In to the STM 37
- Figure 2-5 38
- Figure 2-6 39
- Figure 2-9 41
- Figure 2-10 42
- Figure 2-11 43
- Figure 2-12 44
- Figure 2-13 46
- Figure 2-14 49
- Figure 2-15 51
- Figure 2-16 53
- Update Settings 54
- Proxy Settings” on page 3-7 55
- Figure 2-18 56
- Figure 2-19 58
- Verifying Proper Installation 59
- 4. Click Register 61
- What to Do Next 62
- Chapter 3 63
- Figure 3-1 [STM600] 64
- Table 3-1 65
- Figure 3-4 68
- To configure the HTTP proxy: 70
- Figure 3-6 72
- Web Interface Timeout 73
- Figure 3-7 74
- Using an SNMP Manager 75
- Figure 3-8 76
- Table 3-6. SNMP Settings 76
- Supported MIB Browsers 77
- Backup Settings 78
- Restore Settings 79
- Updating the Software 81
- Figure 3-10 82
- Performing a Manual Update 83
- Figure 3-11 84
- Figure 3-12 84
- Figure 3-13 85
- Managing Digital Certificates 87
- Figure 3-15 88
- Managing Trusted Certificates 90
- Figure 3-17 91
- Figure 3-18 92
- Performance Management 93
- Chapter 4 97
- Configuring E-mail Protection 100
- Figure 4-2 102
- Figure 4-3 103
- Figure 4-4 105
- E-mail Content Filtering 107
- Figure 4-5 108
- Table 4-6 109
- Figure 4-6 112
- Figure 4-7 114
- Figure 4-8 116
- Figure 4-9 119
- Configuring Web Malware Scans 120
- Configuring Web URL Filtering 128
- Figure 4-14 129
- HTTPS Scan Settings 132
- Figure 4-16 133
- Figure 4-17) 134
- Specifying Trusted Hosts 135
- Figure 4-18 136
- Configuring FTP Scans 137
- Figure 4-19 138
- Table 4-15. FTP Scan Settings 138
- Setting Scanning Exclusions 143
- Figure 4-24 144
- Exception screen displays 145
- Table 4-17 145
- Chapter 5 151
- Configuring Groups 152
- Figure 5-1 153
- Table 5-1. Group Settings 153
- Editing Groups by Name 154
- Figure 5-3 155
- Configuring User Accounts 156
- Figure 5-4 157
- Table 5-4. User Settings 157
- Editing User Accounts 158
- Configuring Authentication 159
- Figure 5-7 160
- Figure 5-8 160
- Figure 5-9 163
- Figure 5-10 164
- Figure 5-14 166
- Table 5-5. LDAP Settings 167
- Figure 5-15 170
- Table 5-6. RADIUS Settings 170
- Figure 5-16 172
- Global User Settings 174
- Figure 5-18 175
- Figure 5-19 176
- Chapter 6 177
- Figure 6-1 178
- Table 6-3. Syslog Settings 182
- Clearing Logs 183
- Configuring Alerts 184
- Figure 6-5 185
- Table 6-4. Alerts Settings 185
- Web Usage 187
- Information 191
- Monitoring Web Usage 194
- Viewing System Status 195
- Figure 6-10 196
- Querying the Logs 198
- Figure 6-11 200
- Table 6-9. Log Query Settings 201
- Figure 6-12 206
- Figure 6-13 208
- Figure 6-14 211
- Figure 6-15 213
- Figure 6-16 213
- Figure 6-17 214
- Figure 6-18 215
- Figure 6-19 215
- Using Diagnostics Utilities 216
- Statistics Report 219
- Chapter 7 223
- Basic Functioning 224
- LAN or WAN Port LEDs Not On 225
- Figure 7-1 228
- Problems with Date and Time 229
- Using Online Support 230
- Installing Hot Fixes 231
- Figure 7-4 232
- 3. Click Submit 233
- Documentation from the menu 233
- Appendix A 235
- Appendix B 239
- Related Documents 239
- B-2 Related Documents 240
- Numerics 241
- Index-10 250
- Index-11 251
- Index-12 252
- Index-13 253
- Index-14 254
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