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ProSecure Web/Email Security Threat Management (STM) Appliance Reference Manual
7-2 Troubleshooting and Using Online Support
v1.0, September 2009
Basic Functioning
After you turn on power to the STM, the following sequence of events should occur:
1. When power is first applied, verify that the PWR LED is on.
2. After approximately two minutes, verify that:
a. The Test LED (STM150) or Status LED (STM300 and STM600) is no longer lit.
b. The LAN port Left LEDs are lit for any local ports that are connected.
c. The WAN port Left LEDs are lit for any WAN ports that are connected.
If a port’s Left LED is lit, a link has been established to the connected device. If a port is
connected, verify the following Right LED behavior in relation to the established port speed:
• Connected to a 1000-Mbps device:
– STM150: The Right LED is green.
– STM300: The Right LED is amber.
– STM600: The Right LED is amber.
• Connected to a 100-Mbps device:
– STM150: The Right LED is amber.
– STM300: The Right LED is green.
– STM600: The Right LED is green.
• Connected to a 10-Mbps device: for all STM models, the Right LED is off.
If any of these conditions do not occur, see the appropriate following section.
Power LED Not On
If the Power and other LEDs are off when your STM is turned on, make sure that the power cord is
properly connected to your STM and that the power supply adapter is properly connected to a
functioning power outlet. If the error persists, you have a hardware problem and should contact
NETGEAR Technical Support.
Test LED or Status LED Never Turns Off
When the STM is powered on, the Test LED (STM150) or Status LED (STM300 and STM600)
turns on for approximately 2 minutes and then turns off when the STM has completed its
initialization. If the Test LED (STM150) or Status LED (STM300 and STM600) remains on, there
is a fault within the STM.
- ProSecure Web/Email 1
- Security Threat 1
- Management Appliance 1
- STM150/300/600 1
- Reference Manual 1
- Additional Copyrights 3
- Contents 7
- About This Manual 13
- How to Print This Manual 14
- Revision History 14
- Chapter 1 15
- Introduction 15
- What Can You Do with an STM? 16
- Key Features and Capabilities 17
- 1-4 Introduction 18
- Maintenance and Support 19
- STM Model Comparison 19
- 1-6 Introduction 20
- Figure 1-1 20
- Package Contents 21
- Hardware Features 21
- Front Panel Ports and LEDs 22
- Introduction 1-9 23
- Introduction 1-11 25
- 8) Pair 2 LEDs 26
- Introduction 1-13 27
- Rear Panel Features 28
- Introduction 1-15 29
- Figure 1-6 29
- STM150 Product Label 30
- STM300 Product Label 30
- Introduction 1-17 31
- Figure 1-9 31
- Using the Rack-Mounting Kit 32
- Chapter 2 33
- Your Network 33
- Server Group 34
- Segmented LAN Deployment 35
- Figure 2-3 36
- Logging In to the STM 37
- Figure 2-5 38
- Figure 2-6 39
- Figure 2-9 41
- Figure 2-10 42
- Figure 2-11 43
- Figure 2-12 44
- Figure 2-13 46
- Figure 2-14 49
- Figure 2-15 51
- Figure 2-16 53
- Update Settings 54
- Proxy Settings” on page 3-7 55
- Figure 2-18 56
- Figure 2-19 58
- Verifying Proper Installation 59
- 4. Click Register 61
- What to Do Next 62
- Chapter 3 63
- Figure 3-1 [STM600] 64
- Table 3-1 65
- Figure 3-4 68
- To configure the HTTP proxy: 70
- Figure 3-6 72
- Web Interface Timeout 73
- Figure 3-7 74
- Using an SNMP Manager 75
- Figure 3-8 76
- Table 3-6. SNMP Settings 76
- Supported MIB Browsers 77
- Backup Settings 78
- Restore Settings 79
- Updating the Software 81
- Figure 3-10 82
- Performing a Manual Update 83
- Figure 3-11 84
- Figure 3-12 84
- Figure 3-13 85
- Managing Digital Certificates 87
- Figure 3-15 88
- Managing Trusted Certificates 90
- Figure 3-17 91
- Figure 3-18 92
- Performance Management 93
- Chapter 4 97
- Configuring E-mail Protection 100
- Figure 4-2 102
- Figure 4-3 103
- Figure 4-4 105
- E-mail Content Filtering 107
- Figure 4-5 108
- Table 4-6 109
- Figure 4-6 112
- Figure 4-7 114
- Figure 4-8 116
- Figure 4-9 119
- Configuring Web Malware Scans 120
- Configuring Web URL Filtering 128
- Figure 4-14 129
- HTTPS Scan Settings 132
- Figure 4-16 133
- Figure 4-17) 134
- Specifying Trusted Hosts 135
- Figure 4-18 136
- Configuring FTP Scans 137
- Figure 4-19 138
- Table 4-15. FTP Scan Settings 138
- Setting Scanning Exclusions 143
- Figure 4-24 144
- Exception screen displays 145
- Table 4-17 145
- Chapter 5 151
- Configuring Groups 152
- Figure 5-1 153
- Table 5-1. Group Settings 153
- Editing Groups by Name 154
- Figure 5-3 155
- Configuring User Accounts 156
- Figure 5-4 157
- Table 5-4. User Settings 157
- Editing User Accounts 158
- Configuring Authentication 159
- Figure 5-7 160
- Figure 5-8 160
- Figure 5-9 163
- Figure 5-10 164
- Figure 5-14 166
- Table 5-5. LDAP Settings 167
- Figure 5-15 170
- Table 5-6. RADIUS Settings 170
- Figure 5-16 172
- Global User Settings 174
- Figure 5-18 175
- Figure 5-19 176
- Chapter 6 177
- Figure 6-1 178
- Table 6-3. Syslog Settings 182
- Clearing Logs 183
- Configuring Alerts 184
- Figure 6-5 185
- Table 6-4. Alerts Settings 185
- Web Usage 187
- Information 191
- Monitoring Web Usage 194
- Viewing System Status 195
- Figure 6-10 196
- Querying the Logs 198
- Figure 6-11 200
- Table 6-9. Log Query Settings 201
- Figure 6-12 206
- Figure 6-13 208
- Figure 6-14 211
- Figure 6-15 213
- Figure 6-16 213
- Figure 6-17 214
- Figure 6-18 215
- Figure 6-19 215
- Using Diagnostics Utilities 216
- Statistics Report 219
- Chapter 7 223
- Basic Functioning 224
- LAN or WAN Port LEDs Not On 225
- Figure 7-1 228
- Problems with Date and Time 229
- Using Online Support 230
- Installing Hot Fixes 231
- Figure 7-4 232
- 3. Click Submit 233
- Documentation from the menu 233
- Appendix A 235
- Appendix B 239
- Related Documents 239
- B-2 Related Documents 240
- Numerics 241
- Index-10 250
- Index-11 251
- Index-12 252
- Index-13 253
- Index-14 254
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