Netgear DG834 V3 User Manual Page 131
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- TROUBLESHOOTING
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Reference Manual for the ADSL Modem Router DG834 v3
Troubleshooting 7-7
v1.1, October 2006
Troubleshooting Internet Browsing
If your modem router can obtain an IP address but your computer is unable to load any Web pages
from the Internet:
• Your computer may not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses)
to numeric IP addresses. Typically your ISP will provide the addresses of one or two DNS
servers for your use. If you entered a DNS address during the modem router’s configuration,
reboot your computer and verify the DNS address as described in “Preparing a Computer for
Network Access:” in Appendix C. Alternatively, you can configure your computer manually
with DNS addresses, as explained in your operating system documentation.
• Your computer may not have the modem router configured as its TCP/IP modem router.
If your computer obtains its information from the modem router by DHCP, reboot the
computer and verify the modem router address as described in “Preparing a Computer for
Network Access:” in Appendix C.
Troubleshooting a TCP/IP Network Using the Ping Utility
Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet
to the designated device. The device then responds with an echo reply. Troubleshooting a TCP/IP
network is made very easy by using the ping utility in your computer.
Testing the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up
correctly.
To ping the router from a PC running Windows 95 or later:
1. From the Windows toolbar, click the Start button and select Run.
2. In the field provided, type Ping followed by the IP address of the router, as in this example:
ping 192.168.0.1
3. Click OK.
You should see a message like this one:
Pinging <IP address> with 32 bytes of data
If the path is working, you see this message:
- Reference Manual for the 1
- ADSL Modem Router 1
- DG834 v3 1
- Change History 5
- Contents 7
- Chapter 1 11
- About This Manual 11
- How to Print this Manual 12
- Chapter 2 13
- Introduction 13
- Key Features 14
- Protocol Support 15
- 2-4 Introduction 16
- Content Filtering 17
- What’s in the Box? 18
- Introduction 2-7 19
- Figure 2-1 19
- Table 2-1. LED Descriptions 19
- The Router’s Rear Panel 20
- Introduction 2-9 21
- Table 2-1 21
- 2-10 Introduction 22
- Chapter 3 23
- Protecting Your Network 23
- 3-2 Protecting Your Network 24
- Figure 3-2 24
- Protecting Your Network 3-3 25
- Figure 3-3 26
- 3-4 Protecting Your Network 26
- Firewall Rules 27
- 3-6 Protecting Your Network 28
- Figure 3-4 28
- Protecting Your Network 3-7 29
- Figure 3-5 29
- 3-8 Protecting Your Network 30
- Figure 3-6 30
- Protecting Your Network 3-9 31
- 3-10 Protecting Your Network 32
- Figure 3-7 32
- Order of Precedence for Rules 33
- Services 34
- How to Set Your Time Zone 35
- 3-14 Protecting Your Network 36
- Figure 3-11 36
- Protecting Your Network 3-15 37
- Security Service Settings 38
- Protecting Your Network 3-17 39
- Parental Controls Settings 40
- Protecting Your Network 3-19 41
- 3-20 Protecting Your Network 42
- Protecting Your Network 3-21 43
- 3-22 Protecting Your Network 44
- Chapter 4 45
- Managing Your Network 45
- 4-2 Managing Your Network 46
- Managing Your Network 4-3 47
- Figure 4-2 47
- Figure 4-3 48
- Managing Your Network 4-5 49
- 4-6 Managing Your Network 50
- Figure 4-4 50
- Figure 4-5 below: 51
- Viewing Attached Devices 52
- Managing Your Network 4-9 53
- Figure 4-7 53
- 4-10 Managing Your Network 54
- Examples of Log Messages 55
- 4-12 Managing Your Network 56
- Figure 4-8 56
- Managing Your Network 4-13 57
- Enabling Remote Management 58
- Configuring Remote Management 59
- 4-16 Managing Your Network 60
- Chapter 5 61
- Advanced Configuration 61
- 5-2 Advanced Configuration 62
- Advanced Configuration 5-3 63
- Figure 5-1 63
- Configuring LAN IP Settings 64
- Advanced Configuration 5-5 65
- Figure 5-2 65
- 5-6 Advanced Configuration 66
- Advanced Configuration 5-7 67
- Configuring Dynamic DNS 68
- How to Configure Dynamic DNS 69
- Using Static Routes 70
- Advanced Configuration 5-11 71
- Figure 5-5 71
- 5-12 Advanced Configuration 72
- Figure 5-6 72
- Advanced Configuration 5-13 73
- Figure 5-7 73
- 5-14 Advanced Configuration 74
- Chapter 6 75
- Planning a VPN 77
- VPN Tunnel Configuration 79
- (8 hours) 81
- (1 hour) 81
- Figure 6-6 83
- Figure 6-7 84
- Figure 6-8 84
- Remote PC 85
- Figure 6-9 86
- Figure 6-10 87
- Figure 6-11 88
- Figure 6-12 89
- Figure 6-13 89
- Figure 6-14 90
- Figure 6-15 91
- Figure 6-16 92
- Figure 6-17 92
- Figure 6-18 93
- Figure 6-19 93
- Figure 6-23 97
- Figure 6-24 97
- Figure 6-25 98
- Figure 6-26 99
- Figure 6-27 99
- Figure 6-28 100
- VPN Tunnel Control 101
- Figure 6-30 102
- Figure 6-31 102
- Figure 6-32 103
- Figure 6-34 104
- Figure 6-33 104
- Figure 6-35 105
- Deactivating a VPN Tunnel 106
- Figure 6-37 107
- Deleting a VPN Tunnel 108
- Figure 6-40 109
- Figure 6-41 111
- VPN Tunnel 115
- Figure 6-43 116
- — Pre-shared Key = 12345678 117
- Figure 6-45 118
- Figure 6-46 119
- Figure 6-47 119
- Figure 6-48 120
- Chapter 7 125
- Troubleshooting 125
- Power LED Not On 126
- Troubleshooting 7-3 127
- ADSL link 128
- Obtaining a WAN IP Address 129
- 7-6 Troubleshooting 130
- Troubleshooting 7-7 131
- 7-8 Troubleshooting 132
- Using the Reset button 133
- Problems with Date and Time 134
- Appendix A 135
- Technical Specifications 135
- A-2 Technical Specifications 136
- Appendix B 137
- NETGEAR VPN Configuration 137
- Step-By-Step Configuration 138
- Click VPN Policies under 139
- Advanced - VPN to invoke 139
- B-4 NETGEAR VPN Configuration 140
- Click IKE Policies under 141
- VPN to invoke this screen 141
- DG834 v3 with FQDN to FVL328 142
- NETGEAR VPN Configuration B-7 143
- Table B-1. Profile Summary 143
- Figure B-5 143
- NETGEAR VPN Configuration B-9 145
- Figure B-6 145
- Figure B-7 145
- Figure B-8 146
- Figure B-9 147
- Figure B-10 148
- Figure B-11 149
- Figure B-12 150
- (Telecommuter Example) 151
- Figure B-13 152
- Figure B-14 153
- Figure B-15 154
- Figure B-16 155
- Figure B-17 156
- Figure B-18 157
- Figure B-19 158
- Figure B-20 159
- Figure B-21 160
- Figure B-22 161
- Figure B-23 162
- Figure B-24 162
- Figure B-25 163
- Figure B-26 164
- Figure B-27 165
- Appendix C 167
- Related Documents 167
- C-2 Related Documents 168
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