Netgear WNDAP380Rv2 Installation Guide download pdf (Page 2)

December 2012

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Deploy the Access Point

1. Disconnect the access point and position it where you plan to deploy it. The

best location is elevated such as wall or ceiling mounted, at the center of your

wireless coverage area, and within line of sight of all wireless devices.

2. Connect an Ethernet cable from the Ethernet port on your access point to a

LAN port on your router, switch, or hub.

3. Connect the power adapter to the access point and plug the power adapter into

a power outlet. The Power and LAN LEDs should light.

Tip: The access point supports Power over Ethernet (PoE). If you have

a switch that provides PoE, you do not need to use the power adapter

to power the access point. This can be especially convenient when the

access point is installed in a high location far from a power outlet.

Verify Wireless Connectivity

1. Using a computer or another wireless device, verify that you can establish a

wireless connection to the access point.

2. Using a computer or another wireless device, verify Internet connectivity by

using a browser to connect to the Internet, or check for file and printer access

on your network.

Note: If you cannot connect, see the troubleshooting tips on this page.

Troubleshooting Tips

This section provides some tips for correcting simple problems that you might

encounter. For more troubleshooting information, see the troubleshooting chapter in

the reference manual.

Problem Cause Possible Solution

No LEDs are lit

on the access

point.

The access

point has no

power.

• Make sure that the power cord is connected to the

access point and plugged in to a working power outlet

or power strip.

• Make sure that you are using the correct NETGEAR

power adapter supplied with your access point.

• If the access point is using PoE, make sure that the

PoE switch is providing power to the access point.

The LAN LED is

off.

There is a

hardware

connection

problem.

• Make sure that the cable connectors are securely

plugged in to the access point and to the network

device (hub, [PoE] switch, or router).

• Make sure that the network device is turned on.

The 2.4 GHz

LED, 5 GHz

LED, or both

are off.

The wireless

connection

does not work.

• If a WLAN LED stays off, disconnect the power

adapter from its power source and then plug it in again.

• Log in to the access point and verify that the radio or

radios are turned on.

• Contact NETGEAR if a WLAN LED remains off.

You cannot

configure the

access point

from a browser.

Multiple

causes.

• Make sure that the access point is correctly installed, it

is powered on, and the LAN connections are OK.

Check that the LAN LED is lit to verify that the Ethernet

connection is OK.

• Ensure that your computer is using an IP address in

the range of the access point. The access point default

IP address is 192.168.0.100 and the default subnet

mask is 255.255.255.0.

• Quit the browser, clear the cache, delete the cookies,

and launch the browser again.

Technical Support

After installing your device, locate the serial number on the label of your product and

use it to register your product at https://my.netgear.com. You must register your

product before you can use NETGEAR telephone support. NETGEAR recommends

registering your product through the NETGEAR website.

For product updates and web support, visit http://support.netgear.com.

NETGEAR recommends that you use only the official NETGEAR support

resources.

You can access the reference manual online at http://downloadcenter.netgear.com

or through a link in the product’s user interface.

You cannot

access the

Internet or the

LAN from a

wireless device.

There is a

configuration

problem.

• You might not have restarted the wireless device to let

the TCP/IP changes take effect. Restart the computer.

• Make sure that the SSID and wireless security settings

of the wireless device are the same as those of the

access point.

• The wireless device might not have the correct TCP/IP

settings to communicate with the network. Restart the

wireless device and check that TCP/IP is set up

correctly for that network. In Windows, the usual setting

for Network Properties is to obtain an IP address

automatically.

• The access point default values might not work with

your network. Check the access point default

configuration against the configuration of other devices

in your network.

For information about changing the default values of the

access point, see the reference manual.

Problem Cause Possible Solution

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Netgear WNDAP380Rv2 Installation Guide Page 2

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