Netgear 308U Quick Start Guide download pdf (Page 7)

REMOVING THE MODEM

Windows

1. Exit the Connection Manager software.

2. Remove the modem by pulling it straight out from the USB port.

Mac OS X

1. Exit the Connection Manager software.

2. If a microSD card is inserted in the modem, you must locate the modem in Finder,

select the drive, and click the Eject icon.

3. Remove the modem by pulling it straight out from the USB port.

TROUBLESHOOTING

For a more complete listing of errors and possible solutions, please see the User Guide

or Connection Manager online Help.

Problem/Error Solution

The device has no power—

the LED indicator is off.

Ensure the following:

 The device is properly inserted.

 The computer is turned on and not in standby

mode (Windows) or Sleep mode (Mac).

No service is available—

the

LED indicator is off).

Try the following:

 Reorient your computer.

 If you are inside a building or near a structure

that may be blocking the signal, change the

position or location of your computer.

 Connect an external antenna.

 Contact Telstra regarding the status of the

network or your account.

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Netgear 308U Quick Start Guide Page 7