Netgear WNDA3100 User Manual download pdf (Page 51)

4-1

v1.0, December 2007

Chapter 4 Troubleshooting

This chapter provides information about troubleshooting your RangeMax Dual Band Wireless-N

USB Adapter WNDA3100. For information about connecting to wireless networks and the

Internet, see “Basic Setup” in Chapter 1.

Troubleshooting Tips

Use the following information to solve common problems you may encounter. Also, refer to the

knowledge base on the NETGEAR website at http://www.netgear.com/support/main.asp.

Table 4-1. Troubleshooting Tips

Problem Action

The LED is not lit. The WNDA3100 is not connected to the USB port correctly or

the WNDA3100 software is not loaded.

• Remove and reinsert the WNDA3100.

• Check the Windows device manager to see if the

WNDA3100 is recognized and enabled. Reload the

WNDA3100 software, if necessary.

• Try to install the WNDA3100 in a different USB slot on your

system if one is available.

The LED blinks, but the WNDA3100 is not

connected to an access point.

The WNDA3100 is trying to connect to an access point, but

cannot connect.

• The access point might not be powered on.

• The access point and the WNDA3100 are not configured

with the same wireless parameters. Check the SSID and

wireless security settings.

I cannot connect to an access point.

The access point is available, and there is

good signal strength.

• If the access point is WPA-PSK protected, you need the

correct WPA-PSK passphrase. Otherwise, the WNDA3100

is still connected to the previous access point, and you

cannot change to the WPA-PSK access point.

• If the access point is WEP protected (either 64- or 128- bit

encryption), you are prompted to enter the WEP encryption

security information.

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Netgear WNDA3100 User Manual Page 51