Netgear CA 95054 User Manual download pdf (Page 39)

NETGEAR Router Setup Manual

Troubleshooting Common Problems 6-7

August 2004

— Your ISP could be rejecting the Ethernet MAC addresses of all but one of your computers.

Many broadband ISPs restrict access by only allowing traffic from the MAC address of

your broadband modem, but some ISPs additionally restrict access to the MAC address of

a single computer connected to that modem. If this is the case, you must log in to the

router and use the Basic Settings menu to configure your router to “clone” or “spoof” the

MAC address from the authorized computer.

Restoring the Default Configuration and Password

This section explains how to restore the factory default configuration settings, changing the

router’s administration password to password. You can erase the current configuration and restore

factory defaults in two ways:

• Use the Erase function of the router (see “Erasing the Configuration” on page 5-3).

• Use the Default Reset button on the rear panel of the router. Use this method for cases when

the administration password or IP address is not known.

To restore the factory default configuration settings without knowing the administration password

or IP address, you must use the Default Reset button on the rear panel of the router.

1. Press and hold the Default Reset button until the power light blinks on (about 10 seconds).

2. Release the Default Reset button and wait for the router to reboot.

If the router fails to restart or the power light continues to blink or turns solid amber, the unit

may be defective. If the error persists, you might have a hardware problem and should contact

technical support.

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Netgear CA 95054 User Manual Page 39