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- TROUBLESHOOTING
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3G Broadband Wireless Router MBR624GU User Manual
Troubleshooting 6-5
v1.0, January 2009
Troubleshooting PPPoE or PPPoA
The PPPoA or PPPoA connection can be debugged as follows:
1. Access the main menu of the router at http://192.168.0.1.
2. Under the Maintenance heading, select Router Status.
3. Click Connection Status.
4. If all of the steps indicate OK, then your PPPoE or PPPoA connection is up and working.
5. If any of the steps indicates Failed, you can attempt to reconnect by clicking Connect. The
router will continue to attempt to connect indefinitely.
If you cannot connect after several minutes, the service name, user name, or password might be
incorrect. There also might be a provisioning problem with your ISP.
Troubleshooting Internet Browsing
If your router can obtain an IP address but your computer is unable to load any Web pages from the
Internet:
• Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses)
to numeric IP addresses. Typically your ISP provides the addresses of one or two DNS servers
for your use. If you entered a DNS address during the router’s configuration, reboot your
computer and verify the DNS address as described in “Preparing a Computer for Network
Access” in Appendix B. Alternatively, you can configure your computer manually with DNS
addresses, as explained in your operating system documentation.
• Your computer might not have the router configured as its TCP/IP router.
If your computer obtains its information from the router by DHCP, reboot the computer, and
verify the router address as described in the link to the online document “Preparing a
Computer for Network Access” in Appendix B.
Note: Unless you connect manually, the router will not authenticate using PPPoE or
PPPoA until data is transmitted to the network.
- 3G Broadband Wireless 1
- Router MBR624GU User 1
- FCC Statement 2
- Customer Support 5
- World Wide Web 5
- Contents 7
- About This Manual 11
- How to Use This Manual 12
- How to Print this Manual 12
- Chapter 1 15
- Installing Your Router 15
- Front Panel 16
- Back Panel 17
- Router Side Panel 18
- Router Label 18
- Connecting Your Router 19
- 1-6 Installing Your Router 20
- Figure 1-5 20
- Installing Your Router 1-7 21
- Figure 1-6 21
- Figure 1-7 21
- Using the Setup Wizard 22
- Installing Your Router 1-9 23
- 1-10 Installing Your Router 24
- Figure 1-9 24
- Installing Your Router 1-11 25
- Figure 1-10 25
- 1-12 Installing Your Router 26
- Figure 1-11 26
- Installing Your Router 1-13 27
- 1-14 Installing Your Router 28
- Chapter 2 29
- Wireless Security Options 31
- Figure 2-2 32
- Table 2-1. Wireless Settings 33
- Specifying Wireless Security 35
- Figure 2-4 37
- Configuring WEP 38
- –9, a–f, or A–F) 39
- Advanced Wireless Settings 40
- Figure 2-7 42
- Figure 2-8 43
- Figure 2-9 44
- Adding More WPS Clients 45
- Chapter 3 47
- Protecting Your Network 47
- 3-2 Protecting Your Network 48
- Figure 3-1 48
- Protecting Your Network 3-3 49
- Figure 3-2 49
- 3-4 Protecting Your Network 50
- Firewall Rules 51
- 3-6 Protecting Your Network 52
- Figure 3-4 52
- Protecting Your Network 3-7 53
- Figure 3-5 53
- 3-8 Protecting Your Network 54
- Protecting Your Network 3-9 55
- Figure 3-6 55
- Services 56
- Defining Services 57
- Setting Your Time Zone 58
- Scheduling Firewall Services 59
- 3-14 Protecting Your Network 60
- Chapter 4 61
- Managing Your Network 61
- Upgrading the Router Firmware 62
- Managing Your Network 4-3 63
- Figure 4-2 63
- Router Status 64
- Managing Your Network 4-5 65
- Showing Statistics 66
- Connection Status 67
- Viewing Attached Devices 68
- Managing Your Network 4-9 69
- Figure 4-7 69
- 4-10 Managing Your Network 70
- Examples of Log Messages 71
- 4-12 Managing Your Network 72
- Figure 4-8 72
- Managing Your Network 4-13 73
- Enabling Remote Management 74
- Managing Your Network 4-15 75
- Figure 4-10 75
- 4-16 Managing Your Network 76
- Chapter 5 77
- Advanced Configuration 77
- 5-2 Advanced Configuration 78
- Figure 5-1 78
- LAN IP Settings 79
- 5-4 Advanced Configuration 80
- Figure 5-2 80
- Advanced Configuration 5-5 81
- Table 5-2. LAN IP Setup 81
- DHCP Settings 82
- Dynamic DNS 83
- Configuring Dynamic DNS 84
- Using Static Routes 85
- Configuring Static Routes 86
- Advanced Configuration 5-11 87
- Figure 5-6 87
- 5-12 Advanced Configuration 88
- Advanced Configuration 5-13 89
- Figure 5-7 89
- Figure 5-8 89
- 5-14 Advanced Configuration 90
- Advanced Configuration 5-15 91
- Figure 5-9 91
- 5-16 Advanced Configuration 92
- Advanced Configuration 5-17 93
- Figure 5-10 93
- 5-18 Advanced Configuration 94
- Chapter 6 95
- Troubleshooting 95
- 6-2 Troubleshooting 96
- Troubleshooting 6-3 97
- Obtaining a WAN IP Address 98
- Troubleshooting 6-5 99
- 6-6 Troubleshooting 100
- Troubleshooting 6-7 101
- Problems with Date and Time 102
- Appendix A 103
- Technical Specifications 103
- A-2 Technical Specifications 104
- Related Documents 105
- Appendix B 105
- B-2 Related Documents 106
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