Netgear EX6150-100PES User Manual download pdf (Page 46)

FAQs and Troubleshooting

AC1200 WiF Range Extender

FAQs

This section provides answers for difficulties you might experience with the extender.

The web browser setup keeps asking me for my network password (passphrase) or

security key, and I am sure that I entered the correct password. What can I do?

The extender is probably placed at the borderline of the range covered by the router or

access point. For more information about where the place the extender, see

Find the Best

Location on page 13.

If you are using WEP security, make sure that you are typing the network password in the

correct field.

Can I set up the extender in extender mode if I connect it to the router or access point

with an Ethernet cable?

No. The extender is designed to connect wirelessly to the router or access point if it is in

extender mode. If the extender is in access point mode, you can connect it to the router or

access point with an Ethernet connection. For more information about access point mode,

see

Use the Extender in Access Point Mode on page 14.

I forgot my login email address and password. What can I do?

On the login screen, click the Username & Password Help link to answer the security

questions that you set up during the initial setup. For more information, see

Recover a

Forgotten User Name or Password on page 37.

Cannot Connect to the Extender

If you cannot connect to the extender, determine what prevents you from connecting:

• If you forgot your user name or password, click the Username & Password Help link.

For more information, see

FAQs on page 46.

• If your browser displays an error page, include http:// in the address field of your browser

by typing http://www.mywifiext.net.

• If you already set up the extender but can no longer connect to it over WiFi, check to see

if the Client Link LED is off or red.

• If you cannot get a WiFi connection working, you can use an Ethernet cable to connect

your computer to the extender.

Cannot Join a WiFi Network and Receive an Error Message

To join a WiFi network, you must know its network name (also called the SSID) so that you

can select it. If the network is secure, you must know the passphrase or key. If the extender

does not connect to the network that you select, the cause might be one of the following:

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Netgear EX6150-100PES User Manual Page 46