Netgear Universal WiFi Range Extender WN2000RPT User Manual download pdf (Page 23)

Chapter 3. Troubleshooting | 23

3. Troubleshooting

Smart Wizard FAQs

1. When I connect to the network, Smart Wizard keeps asking me for my passphrase, and

I am sure I’ve entered the correct passphrase. What can I do?

It is very likely that the range extender is placed at the borderline of the range covered by

the router. See Positioning Your Range Extender on page 6.

2. I got an error message in the Review Settings screen in the Smart Wizard. What should I

do?

Make sure that your computer is connected to the range extender by using the SSID and

the passphrase that you have just set up, and clicking the Refresh button in your

browser. This will return you to the Smart Wizard.

3. I connected to NETGEAR_EXT and launched a browser, but why can’t I see the Smart

Wizard?

First, make sure that your computer is set up to use DHCP (click the link to the online

document Preparing Your Network in Appendix B). Second, make sure the PC to

Extender Connection LED is green. Finally, relaunch the browser and enter

www.mywifiext.net. Check to make sure that your computer has an IP address in the IP

Address screen (see Range Extender IP Address Setup on page 15).

Connecting to http://www.mywifiext.net

If you have trouble connecting, try to locate the source of the problem:

• For help with passwords, see Log In to the Range Extender on page 8.

• If your browser displays an error page, make sure that you include http:// when you type

this URL in the address field of your Internet browser. If you leave it out, you might not be

able to connect.

• The range extender LEDs can help you tell if the extender is correctly set up and working

as it should.

- The best performance is delivered when both the Link Rate LED

and the PC to

Extender Connection LED

are green.

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Netgear Universal WiFi Range Extender WN2000RPT User Manual Page 23