Netgear DSL Modem Internet Gateway DG814 User Manual download pdf (Page 82)

Reference Manual for the Model DG814 DSL Modem Internet Gateway

7-2 Troubleshooting

• Check that you are using the 18 V AC power adapter supplied by NETGEAR for this product.

If the error persists, you have a hardware problem and should contact technical support.

Test LED Never Blinks or LED Stays On

When the gateway is turned on, the Test LED turns on for about 10 seconds and then turns off. If

the Test LED does not turn on, or if it stays on, there is a fault within the gateway.

If you experience problems with the Test LED:

• Cycle the power to see if the gateway recovers and the LED blinks for the correct amount of

time.

If all LEDs including the Test LED are still on one minute after power up:

• Cycle the power to see if the gateway recovers.

• Clear the gateway’s configuration to factory defaults. This will set the gateway’s IP address to

192.168.0.1. This procedure is explained in

“Using the Default Reset button“ on page 7-8.

If the error persists, you might have a hardware problem and should contact technical support.

Troubleshooting the Web Configuration Interface

If you are unable to access the gateway’s Web Configuration interface from a PC on your local

network, check the following:

• Check the Ethernet connection between your PC and the gateway as described in the previous

section.

• Make sure your PC’s IP address is on the same subnet as the gateway. If you are using the

recommended addressing scheme, your PC’s address should be in the range of 192.168.0.2 to

192.168.0.254. Refer to

“Verifying TCP/IP Properties (Windows)“ on page 3-5 or “Verifying

TCP/IP Properties (Macintosh)“ on page 3-8 to find your PC’s IP address. Follow the

instructions in Chapter 3 to configure your PC.

Note: If your PC’s IP address is shown as 169.254.x.x:

Recent versions of Windows and MacOS will generate and assign an IP address if the

computer cannot reach a DHCP server. These auto-generated addresses are in the range of

169.254.x.x. If your IP address is in this range, check the connection from the PC to the

gateway and reboot your PC.

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Netgear DSL Modem Internet Gateway DG814 User Manual Page 82