Netgear WN3500RP User's Guide download pdf (Page 34)

Troubleshooting

Universal Dual Band WiFi Extender – Desktop/Wallplug

Frequently Asked Questions

1 NETGEAR genie keeps asking me for my wireless password, and I am sure I have

entered the correct wireless password. What can I do?

It is likely that the extender is placed at the borde

rline of the range covered by the router.

To resolve this, follow the instructions in Positioning Your Extender on

page 8. If you are

using WEP security, make sure that you are typing the wireless key in the correct field.

2 I conne

cted to NETGEAR_EXT and launched a browser. Why am I unable to see

NETGEAR genie?

First, make sure that your computer is set

up to use DHCP (most are). Second, make

sure that the Wireless Device to Extender LED is solid green and you have a valid IP

address. Finally, relaunch the browser, and enter www.mywifiext.net.

3 Will the

extender work if I connect it to the router with an Ethernet cable?

No. The extender is designed to connect wirelessly to the router.

4 I have ena

bled a wireless MAC filter (wireless access control – ACL) on my router. What

should I do when installing the extender?

The wireless device MAC address is translated to another MAC address when the

wireless device connect

s to the extender. If your router MAC filter is enabled, the wireless

device will not be able to get the IP address from the extender. To allow this wireless

device to access the Internet, you must add the translated MAC address into the router.

 To get the translated MAC address:

a Disa

ble the MAC filter on your router.

b. Power on the

extender and connect all of your wireless devices to the extender.

c. Make su

re that the Link Rate LED remains lit.

d. Log in to yo

ur router and check the attached devices on the Attached Devices

screen. Add any MAC addresses that begin with 02:0F:B5 into your router’s MAC

filter table.

5 My router security is WEP, and I entered the wrong passphrase or security key on the

extender. I cannot access the extender any more. What can I do?

The extender cannot check to see if the WEP

passphrase is correct. If you entered the

wrong passphrase, your wireless device is not able to get the IP address from the

extender. You must reset the extender to the factory defaults to get the IP address back.

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