Netgear WG102 Installation Guide download pdf (Page 2)

December 2010

NETGEAR, Inc. in the United States and/or other countries. Other brand and product names are trademarks or

registered trademarks of their respective holders. Information is subject to change without notice

Troubleshooting Tips

Here are some tips for correcting simple problems you may have.

No lights are lit on the wireless access point.

The wireless access point has no power:

• Make sure the power cord is connected to the access point and plugged in to a

working power outlet or power strip.

• Make sure you are using the correct NETGEAR power adapter supplied with your

access point.

The Ethernet light is not lit.

There is a hardware connection problem:

• Make sure the cable connectors are securely plugged in at the access point and

the network device (hub, switch, or router).

• Make sure the connected device is turned on.

The WLAN light does not blink during wireless

activity.

The wireless access point’s antennas are not working:

• If the WLAN activity light remains off while the WG102-500 is transmitting or

receiving data, disconnect the adapter from its power source and then plug it in

again.

• Make sure the antennas are tightly connected to the WG102-500.

• Contact NETGEAR if the WLAN activity light remains off while the WG102-500 is

transmitting or receiving data.

You cannot configure the wireless access point from a browser.

Check these items:

• The WG102-500 is properly installed, LAN connections are OK, and it is

powered on. Check that the LAN port LED is green to verify that the Ethernet

connection is OK.

• If your computer uses a fixed (static) IP address, ensure that it is using an IP

address in the range of the WG102-500. The WG102-500 default IP address is

192.168.0.229 and the default subnet mask is 255.255.255.0. The WG102-

500 default setting is for a static IP address.

• If the network where you are connecting it is using DHCP, configure it

accordingly. See the Reference Manual for the ProSafe® 802.11g Wireless

Access Point for more details.

You cannot access the Internet or the LAN with a

wireless-capable computer.

There is a configuration problem. Check these items:

• You may not have restarted the computer with the wireless adapter to have TCP/

IP changes take effect. Restart the computer.

• The computer with the wireless adapter may not have the correct TCP/IP settings

to communicate with the network. Restart the computer and check that TCP/IP is

set up properly for that network. The usual setting for Windows on the Network

Properties is set to “Obtain an IP address automatically.”

• The WG102-500’s default values may not work with your network. Check the

WG102-500 default configuration against the configuration of other devices in

your network.

• For full instructions on changing the access point’s default values, see the

Reference Manual for the ProSafe® 802.11g Wireless Access Point.

Technical Support

Thank you for selecting NETGEAR products.

After completing the Smart Wizard configuration assistant, locate the serial number on

the bottom label of your product, and use it to register your product at

http://www.NETGEAR.com/register.

Registration is required before you can use our telephone support service. Registration

via our website is strongly recommended.

Go to http://www.netgear.com.cn/support/index.asp for product updates and Web

support.

GPL may be added in this product. You can see the GPL license agreement at:

ftp://downloads.netgear.com/files/GPLnotice.pdf

1 2

Comments to this Manuals

No comments

Netgear WG102 Installation Guide Page 2

Comments to this Manuals

Related products and manuals for WLAN access points Netgear WG102