Netgear DG834G User Manual Page 103
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- TROUBLESHOOTING
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Reference Manual for the 54 Mbps Wireless ADSL Firewall Router DG834G
Troubleshooting 8-3
202-10006-01
• Make sure that power is turned on to the connected hub or workstation.
• Be sure you are using the correct cable:
— When connecting the router’s WAN ADSL port, use the cable that was supplied with the
DG834G.
Troubleshooting the Web Configuration Interface
If you are unable to access the router’s Web Configuration interface from a computer on your local
network, check the following:
• If you are using an Ethernet-connected computer, check the Ethernet connection between the
computer and the router as described in the previous section.
• Make sure your computer’s IP address is on the same subnet as the router. If you are using the
recommended addressing scheme, your computer’s address should be in the range of
192.168.0.2 to 192.168.0.254. Refer to “Verifying TCP/IP Properties” on page C-6 or
“Verifying TCP/IP Properties for Macintosh Computers” on page C-17 to find your
computer’s IP address. Follow the instructions in Appendix C to configure your computer.
Note: If your computer’s IP address is shown as 169.254.x.x:
Recent versions of Windows and MacOS will generate and assign an IP address if the
computer cannot reach a DHCP server. These auto-generated addresses are in the range of
169.254.x.x. If your IP address is in this range, check the connection from the computer to the
router and reboot your computer.
• If your router’s IP address was changed and you do not know the current IP address, clear the
router’s configuration to factory defaults. This will set the router’s IP address to 192.168.0.1.
This procedure is explained in “Using the Reset button” on page 8-9.
• Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet
Explorer, click Refresh to be sure the Java applet is loaded.
• Try quitting the browser and launching it again.
• Make sure you are using the correct login information. The factory default login name is
admin and the password is password. Make sure that CAPS LOCK is off when entering this
information.
If the router does not save changes you have made in the Web Configuration Interface, check the
following:
• When entering configuration settings, be sure to click the APPLY button before moving to
another menu or tab, or your changes are lost.
- Reference Manual for the 1
- 54 Mbps Wireless ADSL 1
- Firewall Router DG834G 1
- Contents 5
- Contents xi 11
- Glossary 11
- Chapter 1 13
- About This Guide 13
- How to Use this Manual 14
- How to Print this Manual 15
- 4 About This Guide 16
- Chapter 2 17
- Introduction 17
- Key Features 18
- Content Filtering 19
- Protocol Support 19
- 2-4 Introduction 20
- What’s in the Box? 21
- The Router’s Front Panel 22
- The Router’s Rear Panel 23
- 2-8 Introduction 24
- Chapter 3 25
- Ethernet Cabling Requirements 26
- How to Connect the Router 29
- LOG IN TO THE DG834G 32
- CONNECT TO THE INTERNET 33
- ISP Does Not Require Login 39
- ISP Does Require Login 39
- ADSL Settings 43
- Chapter 4 45
- Wireless Configuration 45
- Wireless Data 46
- Security Options 46
- Range: Up to 300 Feet 46
- Wireless Configuration 4-3 47
- 4-4 Wireless Configuration 48
- 4-6 Wireless Configuration 50
- Wireless Configuration 4-9 53
- How to Configure WEP 54
- 4-12 Wireless Configuration 56
- Chapter 5 57
- Protecting Your Network 57
- Protecting Your Network 5-3 59
- Firewall Rules 61
- 5-6 Protecting Your Network 62
- Figure 5-4: Rules menu 62
- Protecting Your Network 5-7 63
- 5-8 Protecting Your Network 64
- Protecting Your Network 5-9 65
- 5-10 Protecting Your Network 66
- Order of Precedence for Rules 67
- Services 68
- How to Set Your Time Zone 69
- 5-16 Protecting Your Network 72
- Chapter 6 73
- Managing Your Network 73
- 6-4 Managing Your Network 76
- Managing Your Network 6-5 77
- 6-6 Managing Your Network 78
- Figure 6-6 79
- 6-8 Managing Your Network 80
- Viewing Attached Devices 81
- 6-10 Managing Your Network 82
- Managing Your Network 6-11 83
- Examples of Log Messages 84
- Managing Your Network 6-13 85
- 6-14 Managing Your Network 86
- Figure 6-9: Diagnostics menu 86
- Enabling Remote Management 87
- 6-16 Managing Your Network 88
- Chapter 7 89
- Advanced Configuration 89
- Configuring LAN IP Settings 91
- 7-4 Advanced Configuration 92
- Advanced Configuration 7-5 93
- Configuring Dynamic DNS 95
- How to Configure Dynamic DNS 96
- Using Static Routes 97
- 7-12 Advanced Configuration 100
- 202-10006-01 100
- Chapter 8 101
- Troubleshooting 101
- Power LED Not On 102
- LAN or WAN Port LEDs Not On 102
- Troubleshooting 8-3 103
- ADSL link 104
- Obtaining a WAN IP Address 105
- Request timed out 107
- 8-8 Troubleshooting 108
- Problems with Date and Time 109
- 8-10 Troubleshooting 110
- Appendix A 111
- Technical Specifications 111
- T1.413, G.DMT, G.Lite 112
- ITU Annex A or B 112
- Appendix B 113
- Network and Routing Basics 113
- What is a Router? 114
- Routing Information Protocol 114
- IP Addresses and the Internet 114
- Subnet Addressing 117
- Table 8-2. Netmask Formats 118
- Private IP Addresses 119
- Related Documents 121
- Domain Name Server 122
- IP Configuration by DHCP 122
- Ethernet Cabling 123
- Category 5 Cable Quality 124
- Inside Twisted Pair Cables 125
- Appendix C 129
- Preparing Your Network 129
- C-2 Preparing Your Network 130
- Windows 95B, 98, and Me 132
- Preparing Your Network C-5 133
- Verifying TCP/IP Properties 134
- Preparing Your Network C-7 135
- C-8 Preparing Your Network 136
- Preparing Your Network C-9 137
- C-10 Preparing Your Network 138
- Preparing Your Network C-11 139
- C-12 Preparing Your Network 140
- Preparing Your Network C-13 141
- Properties button 142
- 3. Type ipconfig /all 143
- MacOS 8.6 or 9.x 144
- 4. Click Save 145
- Are Login Protocols Used? 146
- 4. Select the IP Address tab 147
- 5. Select the Gateway tab 147
- Computers 148
- Restarting the Network 149
- C-22 Preparing Your Network 150
- Appendix D 151
- Wireless Networking Basics 151
- Authentication and WEP 152
- 802.11b Authentication 153
- Open System Authentication 153
- PWR TEST 154
- Key Size 156
- WEP Configuration Options 156
- Wireless Channels 157
- Glossary 159
- 2 Glossary 160
- 4 Glossary 162
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