Netgear 301U Quick Start Guide download pdf (Page 20)

™ Trade mark of Telstra Corporation Limited ABN 33 051 775 556

® Registered trade mark of Telstra Corporation Limited

• damages our reputation or brand; and

• attempts to manipulate any limitations of our service.

Full details of the policy are available in Our Customer Terms which can be

found at www.telstra.com.au/customerterms

10. COMPLAINTS

10.1 We aim to resolve all problems and complaints quickly and effectively.

If you have any concerns, please visit your nearest Telstra Shop or call

us on 125 8880. If we are unable to resolve this matter to your satisfac-

tion you can contact the Telecommunications Industry Ombudsman

(“TIO”). The TIO is an ofﬁ ce of last resort for complaints about tele-

phone and Internet services.

FREECALL™ 1800 062 058 TTY 1800 675 692

Translator and Interpreter Service: 131 450

You can also contact the Australian Communications and Media

Authority (“ACMA”) for information on telecommunications issues. The

ACMA is a Commonwealth government agency responsible for regulat-

ing the telecommunications industry.

For calls from Melbourne: (03) 9963 6988

For calls outside Melbourne: 1300 850 115

For further information,please go to

www.telstra.com.au/customerterms/docs/premium_servicesinfo.pdf

Call 125 8880

Click www.telstraprepaidplus.com

Come in to a Telstra Shop or participating Telstra Dealer

2131240, Rev. 1.0 (August 2009)

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Netgear 301U Quick Start Guide Page 20