Netgear WNDR3400 User Manual download pdf (Page 38)

N600 Wireless Dual Band Router WNDR3400 Setup Manual

Troubleshooting 35

If your router is unable to obtain an IP address from the your service provider, the problem might

be one of the following:

• Your service provider might require a login. Ask your service provider whether they require

PPP over Ethernet (PPPoE) login.

• The service name, user name, and password might be set incorrectly. See “Troubleshooting

PPPoE”.

• Your service provider might check for your computer’s host name.

Assign the computer host name of your ISP account to the wireless router in the Basic Settings

screen.

• Your service provider allows only one Ethernet MAC address to connect to Internet, and

might check for your computer’s MAC address. In this case, do one of the following:

– Inform your service provider that you have bought a new network device, and ask them to

use the wireless router’s MAC address.

– Configure your router to spoof your computer’s MAC address. This can be done in the

Basic Settings screen. Refer to the online help, which you can access from the wireless

router main menu.

Troubleshooting PPPoE

To troubleshoot a PPPoE connection:

1. Log in to the wireless router.

2. Select Router Status under Maintenance on the main menu.

3. Click the Connection Status button.

4. If all the steps indicate OK, then your PPPoE connection is up and working.

5. If any of the steps indicate Failed, you can attempt to reconnect by clicking Connect. The

wireless router will continue to attempt to connect indefinitely.

If you cannot connect after several minutes, you might be using an incorrect service name,

user name, or password. There also might be a provisioning problem with your ISP.

Unless you connect manually, the wireless router will not authenticate using

PPPoE until data is transmitted to the network.

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Netgear WNDR3400 User Manual Page 38