Netgear RP614v4 User Manual Page 57
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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RP614v4 Cable/DSL Router Reference Manual
Troubleshooting 5-3
v3.0, 2006-03
• Make sure your computer’s IP address is on the same subnet as the router. If you are using the
recommended addressing scheme, your computer’s address should be in the range of
192.168.1.2 to 192.168.1.254. Refer to
“Preparing a Computer for Network Access” in
Appendix B for instructions on how to verify TCP/IP properties and for instructions on how to
configure your computer.
Note: If your computer’s IP address is shown as 169.254.x.x: Recent versions of
Windows and MacOS will generate and assign an IP address if the computer
cannot reach a DHCP server. These auto-generated addresses are in the range
of 169.254.x.x. If your IP address is in this range, check the connection from
the computer to the router and reboot your computer.
• If your router’s IP address has been changed and you do not know the current IP address, clear
the router’s configuration to factory defaults. This will set the router’s IP address to
192.168.1.1. This procedure is explained in
“Restoring the Default Configuration and
Password” on page -7.
• Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet
Explorer, click Refresh to be sure the Java applet is loaded.
• Try quitting the browser and launching it again.
• Make sure you are using the correct login information. The factory default login name is
admin and the password is password. Make sure that CAPS LOCK is off when entering this
information.
If the router does not save changes you have made in the Web Configuration Interface, check the
following:
• When entering configuration settings, be sure to click Apply before moving to another menu
or tab, or your changes will be lost.
• Click the Refresh or Reload button in the Web browser. The changes may have occurred, but
the Web browser may be caching the old configuration.
Troubleshooting the ISP Connection
If your router is unable to access the Internet, you should first determine whether the router is able
to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, your
router must request an IP address from the ISP. You can determine whether the request was
successful using the Web Configuration Manager.
- RP614v4 Cable/DSL 1
- Router Reference Manual 1
- Contents 5
- About This Manual 9
- How to Use This Manual 10
- How to Print this Manual 10
- Chapter 1 13
- Introduction 13
- The Router’s Front Panel 14
- Installing the RP614v4 router 15
- Maintenance and Support 16
- Chapter 2 17
- Content Filtering 17
- 2-2 Content Filtering 18
- Figure 2-1 18
- Content Filtering 2-3 19
- Figure 2-2 19
- 2-4 Content Filtering 20
- Figure 2-3 20
- Content Filtering 2-5 21
- 2-6 Content Filtering 22
- Figure 2-4 22
- Content Filtering 2-7 23
- Figure 2-5 23
- 2-8 Content Filtering 24
- Table 2-2. Log action buttons 24
- Content Filtering 2-9 25
- Figure 2-6 25
- 2-10 Content Filtering 26
- Chapter 3 27
- Maintenance 27
- 3-2 Maintenance 28
- Maintenance 3-3 29
- Figure 3-2 29
- 3-4 Maintenance 30
- Figure 3-3 30
- Configuration File Management 31
- 3-6 Maintenance 32
- Figure 3-5 32
- Upgrading the Router Software 33
- 3-8 Maintenance 34
- Figure 3-6 34
- Maintenance 3-9 35
- Figure 3-7 35
- 3-10 Maintenance 36
- Chapter 4 37
- Figure 4-1 38
- Figure 4-2 39
- Figure 4-3 40
- Adding a Custom Service 41
- Disabling the SPI Firewall 44
- Setting the MTU Size 45
- Using Address Reservation 47
- Using a Dynamic DNS Service 48
- Configuring Static Routes 49
- Figure 4-8 50
- Figure 4-9 50
- Figure 4-10 52
- Figure 4-11 53
- Chapter 5 55
- Troubleshooting 55
- Lights Never Turn Off 56
- Troubleshooting 5-3 57
- 5-4 Troubleshooting 58
- Troubleshooting 5-5 59
- 5-6 Troubleshooting 60
- Problems with Date and Time 61
- 5-8 Troubleshooting 62
- Appendix A 63
- Technical Specifications 63
- General Specifications 64
- Appendix B 65
- Related Documents 65
- B-2 Related Documents 66
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