Netgear DGND3300 User Manual Page 104
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- TROUBLESHOOTING
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RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual
7-6 Troubleshooting
v1.0, March 2009
2. Access the main menu of the router at http://www.routerlogin.net.
3. Under Maintenance, select Router Status.
4. Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router has not
obtained an IP address from your ISP.
If your router cannot obtain an IP address from the ISP, you might need to force your cable or DSL
modem to recognize your new router by restarting your network, as described in Table 7-1 on
page 7-1.
If your router is still unable to obtain an IP address from the ISP, the problem might be one of the
following:
• Your ISP might require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.
• If your ISP requires a login, the login name and password might be set incorrectly.
• Your ISP might check for your computer’s host name.
Assign the computer host name of your ISP account as the account name in the Basic Settings
screen.
• Your ISP allows only one Ethernet MAC address to connect to Internet and might check for
your computer’s MAC address. In this case, do one of the following:
– Inform your ISP that you have bought a new network device, and ask them to use the
router’s MAC address.
– Configure your router to spoof your computer’s MAC address.
If your router can obtain an IP address, but your computer is unable to load any Web pages from
the Internet:
• Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses)
to numeric IP addresses. Typically, your ISP provides the addresses of one or two DNS servers
for your use. If you entered a DNS address during the router’s configuration, reboot your
computer, and verify the DNS address as described in the online document you can access
from “Preparing Your Network” in Appendix B. You can also configure your computer
manually with DNS addresses, as explained in your operating system documentation.
• Your computer might not have the router configured as its TCP/IP gateway.
If your computer obtains its information from the router by DHCP, reboot the computer, and
verify the gateway address as described in the online document you can access from
“Preparing Your Network” in Appendix B.
- RangeMax Dual Band 1
- Wireless-N Modem 1
- Router DGND3300 User 1
- DGND3300 product package 3
- FCC Information to User 4
- FCC Declaration Of Conformity 5
- Contents 7
- About This Manual 11
- How to Use This Manual 12
- How to Print This Manual 12
- Revision History 13
- Chapter 1 15
- Figure 1-1 16
- Using the Setup Wizard 18
- Figure 1-6 19
- Figure 1-7 20
- Configuring ADSL Settings 22
- Figure 1-8 23
- Chapter 2 25
- Safeguarding Your Network 25
- 2-2 Safeguarding Your Network 26
- Wireless Security Options 27
- 2-4 Safeguarding Your Network 28
- Figure 2-2 28
- Safeguarding Your Network 2-5 29
- Table 2-1. Wireless Settings 29
- 2-6 Safeguarding Your Network 30
- Safeguarding Your Network 2-7 31
- Figure 2-3 31
- Security 32
- Safeguarding Your Network 2-9 33
- Figure 2-4 33
- Figure 2-5 35
- Figure 2-6 36
- Figure 2-7 37
- Adding More WPS Clients 38
- Figure 2-8 40
- Chapter 3 43
- Protecting Your Network 43
- 3-2 Protecting Your Network 44
- Protecting Your Network 3-3 45
- Figure 3-1 45
- Figure 3-2 45
- 3-4 Protecting Your Network 46
- Protecting Your Network 3-5 47
- Figure 3-3 47
- Firewall Rules 48
- Protecting Your Network 3-7 49
- Figure 3-5 49
- 3-8 Protecting Your Network 50
- Protecting Your Network 3-9 51
- Figure 3-6 51
- Figure 3-7 51
- Scheduling Blocking 52
- Field Description 53
- 3-12 Protecting Your Network 54
- Figure 3-10 54
- Setting the Time 55
- 3-14 Protecting Your Network 56
- Chapter 4 57
- Figure 4-2 58
- Figure 4-3 59
- Figure 4-4 60
- Connection Status 62
- Statistics 63
- Figure 4-7 64
- Figure 4-8 65
- Erasing the Configuration 66
- Figure 4-9 67
- Figure 4-10 68
- Chapter 5 71
- Figure 5-1 72
- Table 5-1. LAN Setup 72
- Address Reservation 74
- Using a Dynamic DNS Service 75
- Figure 5-2 76
- Setup screen 77
- Figure 5-4 79
- Figure 5-5 80
- Figure 5-6 80
- Figure 5-7 81
- Figure 5-8 82
- Figure 5-9 83
- Configuring Static Routes 84
- Figure 5-10 85
- Figure 5-11 85
- Figure 5-12 86
- Wireless Repeating Function 87
- Setting Up the Base Station 88
- Setting Up a Repeater Unit 89
- Chapter 6 91
- Fine-Tuning Your Network 91
- 6-2 Fine-Tuning Your Network 92
- Fine-Tuning Your Network 6-3 93
- 6-4 Fine-Tuning Your Network 94
- Figure 6-1 94
- Fine-Tuning Your Network 6-5 95
- Changing the MTU Size 96
- Universal Plug and Play 97
- 6-8 Fine-Tuning Your Network 98
- Figure 6-2 98
- Chapter 7 99
- Troubleshooting 99
- Troubleshooting with the LEDs 100
- • The Wireless LEDs are lit 101
- Cannot Access the Router Menu 102
- Cannot Access the Internet 103
- 7-6 Troubleshooting 104
- Troubleshooting 7-7 105
- 7-8 Troubleshooting 106
- Problems with Date and Time 107
- Wireless Connectivity 107
- Viewing Available Networks 108
- Appendix A 109
- Specifications 109
- Technical Specifications 111
- Appendix B 113
- Related Documents 113
- B-2 Related Documents 114
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