Netgear 782S User's Guide download pdf (Page 67)

Troubleshooting

Rev 1 Oct.13 67

On the Homepage:

1. On the home page, click Settings > General > Software and Reset.

2. Click Reset.

3. Click Begin Reset.

4. After the device has reset, reconnect Wi-Fi devices.

Alerts

SIM not installed

Ensure that the SIM card is installed correctly. See Replace the SIM card on page 45.

SIM Error — Check SIM

Ensure that you have your network service provider’s SIM card inserted in the Hotspot.

If there is still a problem, contact customer service. (The SIM may be damaged and

need replacing.)

SIM Locked

1. Contact customer service for the PIN to unlock the SIM.

2. Go to the Homepage and log in as Administrator.

3. Enter the SIM PIN when prompted.

4. Click Save.

SIM MEP Locked

1. Contact customer service for the MEP unlock codes and tool to unlock your

Hotspot.

Temperature-related alerts

The Hotspot is designed to work over a wide temperature range. (See Environmental

Specifications on page 71 for details.) The mobile hotspot will shut down automatically

if it goes out of the supported temperature range.

Move the device to an area where the temperature is more suitable and, if the mobile

hotspot is too warm, make sure the area is well-ventilated and air can circulate around

the device.

Note: The battery may not recharge if the mobile hotspot is outside the operating temperature

range.

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Netgear 782S User's Guide Page 67