Netgear DGN2000 User Manual download pdf (Page 35)

Troubleshooting 31

• Make sure that power is turned on to the connected hub or workstation.

• Be sure you are using the correct cable: when connecting the ADSL port, use the cable that

was supplied with the wireless-N modem router. If the Internet LED is still off, this may mean

that there is no ADSL service or the cable connected to the ADSL port is bad.

Troubleshooting the Web Configuration Interface

If you are unable to access the router’s Web Configuration interface from a computer on your local

network, check the following:

• If you are using an Ethernet-connected computer, check the Ethernet connection between the

computer and the router as described in the previous section.

• Make sure your computer’s IP address is on the same subnet as the router. If you are using the

recommended addressing scheme, your computer’s address should be in the range of

192.168.0.2 to 192.168.0.254. Refer to “Preparing Your Network” on page 43 to find your

computer’s IP address.

• If your computer’s IP address is shown as 169.254.x.x:, it might because recent versions of

Windows and MacOS generate and assign an IP address if the computer cannot reach a DHCP

server. These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in

this range, check the connection from the computer to the router and reboot your computer.

• If your router’s IP address was changed and you do not know the current IP address, clear the

router’s configuration to factory defaults. This will set the router’s IP address to 192.168.0.1.

This procedure is explained in “Using the Wireless On/Off and WPS Buttons to Reset the

Router” on page 37.

• Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet

Explorer, click Refresh to be sure the Java applet is loaded.

• Try quitting the browser and launching it again.

• Make sure you are using the correct login information. The factory default login name is

admin and the password is password. Make sure that CAPS LOCK is off when entering this

information.

If the router does not save changes you have made in the Web Configuration Interface, check the

following:

• When entering configuration settings, be sure to click the Apply button before moving to

another menu or tab, or your changes are lost.

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Netgear DGN2000 User Manual Page 35