Netgear ADSL Modem Router DG834 v3 User Manual Page 127
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- Table of contents
- TROUBLESHOOTING
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Reference Manual for the ADSL Modem Router DG834 v3
Troubleshooting 7-3
v1.1, October 2006
• Be sure you are using the correct cable:
— When connecting the router’s WAN ADSL port, use the cable that was supplied with the
DG834 v3.
Troubleshooting the Web Configuration Interface
If you are unable to access the router’s Web Configuration interface from a computer on your local
network, check the following:
• If you are using an Ethernet-connected computer, check the Ethernet connection between the
computer and the router as described in the previous section.
• Make sure your computer’s IP address is on the same subnet as the router. If you are using the
recommended addressing scheme, your computer’s address should be in the range of
192.168.0.2 to 192.168.0.254. Follow the instructions in “Preparing a Computer for Network
Access:” in Appendix C to configure your computer.
• If your router’s IP address was changed and you do not know the current IP address, clear the
router’s configuration to factory defaults. This will set the router’s IP address to 192.168.0.1.
This procedure is explained in “Using the Reset button” on page 7-9.
• Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet
Explorer, click Refresh to be sure the Java applet is loaded.
• Try quitting the browser and launching it again.
• Make sure you are using the correct login information. The factory default login name is
admin and the password is password. Make sure that CAPS LOCK is off when entering this
information.
If the router does not save changes you have made in the Web Configuration Interface, check the
following:
• When entering configuration settings, be sure to click the APPLY button before moving to
another menu or tab, or your changes are lost.
Note: If your computer’s IP address is shown as 169.254.x.x:
Recent versions of Windows and MacOS will generate and assign an IP
address if the computer cannot reach a DHCP server. These auto-generated
addresses are in the range of 169.254.x.x. If your IP address is in this range,
check the connection from the computer to the router and reboot your
computer.
- Reference Manual for the 1
- ADSL Modem Router 1
- DG834 v3 1
- Change History 5
- Contents 7
- Chapter 1 11
- About This Manual 11
- How to Print this Manual 12
- Chapter 2 13
- Introduction 13
- Key Features 14
- Protocol Support 15
- 2-4 Introduction 16
- Content Filtering 17
- What’s in the Box? 18
- Introduction 2-7 19
- Figure 2-1 19
- Table 2-1. LED Descriptions 19
- The Router’s Rear Panel 20
- Introduction 2-9 21
- Table 2-1 21
- 2-10 Introduction 22
- Chapter 3 23
- Protecting Your Network 23
- 3-2 Protecting Your Network 24
- Figure 3-2 24
- Protecting Your Network 3-3 25
- Figure 3-3 26
- 3-4 Protecting Your Network 26
- Firewall Rules 27
- 3-6 Protecting Your Network 28
- Figure 3-4 28
- Protecting Your Network 3-7 29
- Figure 3-5 29
- 3-8 Protecting Your Network 30
- Figure 3-6 30
- Protecting Your Network 3-9 31
- 3-10 Protecting Your Network 32
- Figure 3-7 32
- Order of Precedence for Rules 33
- Services 34
- How to Set Your Time Zone 35
- 3-14 Protecting Your Network 36
- Figure 3-11 36
- Protecting Your Network 3-15 37
- Security Service Settings 38
- Protecting Your Network 3-17 39
- Parental Controls Settings 40
- Protecting Your Network 3-19 41
- 3-20 Protecting Your Network 42
- Protecting Your Network 3-21 43
- 3-22 Protecting Your Network 44
- Chapter 4 45
- Managing Your Network 45
- 4-2 Managing Your Network 46
- Managing Your Network 4-3 47
- Figure 4-2 47
- Figure 4-3 48
- Managing Your Network 4-5 49
- 4-6 Managing Your Network 50
- Figure 4-4 50
- Figure 4-5 below: 51
- Viewing Attached Devices 52
- Managing Your Network 4-9 53
- Figure 4-7 53
- 4-10 Managing Your Network 54
- Examples of Log Messages 55
- 4-12 Managing Your Network 56
- Figure 4-8 56
- Managing Your Network 4-13 57
- Enabling Remote Management 58
- Configuring Remote Management 59
- 4-16 Managing Your Network 60
- Chapter 5 61
- Advanced Configuration 61
- 5-2 Advanced Configuration 62
- Advanced Configuration 5-3 63
- Figure 5-1 63
- Configuring LAN IP Settings 64
- Advanced Configuration 5-5 65
- Figure 5-2 65
- 5-6 Advanced Configuration 66
- Advanced Configuration 5-7 67
- Configuring Dynamic DNS 68
- How to Configure Dynamic DNS 69
- Using Static Routes 70
- Advanced Configuration 5-11 71
- Figure 5-5 71
- 5-12 Advanced Configuration 72
- Figure 5-6 72
- Advanced Configuration 5-13 73
- Figure 5-7 73
- 5-14 Advanced Configuration 74
- Chapter 6 75
- Planning a VPN 77
- VPN Tunnel Configuration 79
- (8 hours) 81
- (1 hour) 81
- Figure 6-6 83
- Figure 6-7 84
- Figure 6-8 84
- Remote PC 85
- Figure 6-9 86
- Figure 6-10 87
- Figure 6-11 88
- Figure 6-12 89
- Figure 6-13 89
- Figure 6-14 90
- Figure 6-15 91
- Figure 6-16 92
- Figure 6-17 92
- Figure 6-18 93
- Figure 6-19 93
- Figure 6-23 97
- Figure 6-24 97
- Figure 6-25 98
- Figure 6-26 99
- Figure 6-27 99
- Figure 6-28 100
- VPN Tunnel Control 101
- Figure 6-30 102
- Figure 6-31 102
- Figure 6-32 103
- Figure 6-34 104
- Figure 6-33 104
- Figure 6-35 105
- Deactivating a VPN Tunnel 106
- Figure 6-37 107
- Deleting a VPN Tunnel 108
- Figure 6-40 109
- Figure 6-41 111
- VPN Tunnel 115
- Figure 6-43 116
- — Pre-shared Key = 12345678 117
- Figure 6-45 118
- Figure 6-46 119
- Figure 6-47 119
- Figure 6-48 120
- Chapter 7 125
- Troubleshooting 125
- Power LED Not On 126
- Troubleshooting 7-3 127
- ADSL link 128
- Obtaining a WAN IP Address 129
- 7-6 Troubleshooting 130
- Troubleshooting 7-7 131
- 7-8 Troubleshooting 132
- Using the Reset button 133
- Problems with Date and Time 134
- Appendix A 135
- Technical Specifications 135
- A-2 Technical Specifications 136
- Appendix B 137
- NETGEAR VPN Configuration 137
- Step-By-Step Configuration 138
- Click VPN Policies under 139
- Advanced - VPN to invoke 139
- B-4 NETGEAR VPN Configuration 140
- Click IKE Policies under 141
- VPN to invoke this screen 141
- DG834 v3 with FQDN to FVL328 142
- NETGEAR VPN Configuration B-7 143
- Table B-1. Profile Summary 143
- Figure B-5 143
- NETGEAR VPN Configuration B-9 145
- Figure B-6 145
- Figure B-7 145
- Figure B-8 146
- Figure B-9 147
- Figure B-10 148
- Figure B-11 149
- Figure B-12 150
- (Telecommuter Example) 151
- Figure B-13 152
- Figure B-14 153
- Figure B-15 154
- Figure B-16 155
- Figure B-17 156
- Figure B-18 157
- Figure B-19 158
- Figure B-20 159
- Figure B-21 160
- Figure B-22 161
- Figure B-23 162
- Figure B-24 162
- Figure B-25 163
- Figure B-26 164
- Figure B-27 165
- Appendix C 167
- Related Documents 167
- C-2 Related Documents 168
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