Netgear WN311T User's Guide download pdf (Page 49)

Troubleshooting 4-1

v2.0, February 2007

Chapter 4

Troubleshooting

This chapter provides information about troubleshooting your WN311T Wireless PCI Adapter. For

information about connecting to wireless networks and the Internet, see “Connecting to Wireless

Networks and the Internet” on page 1-6.

Troubleshooting Tips

Use the information below to solve common problems you may encounter. Also, refer to the

knowledge base on the NETGEAR website at http://www.netgear.com/support/main.asp.

Table 4-1. Troubleshooting Tips

Problem Action

The LEDs are not lit. The WN311T is not installed in the PCI slot properly or the

WN311T software is not loaded.

• Remove and reinstall the WN311T.

• Check the Windows device manager to see if the WN311T is

recognized and enabled. Reload the WN311T software, if

necessary.

• Try to install the WN311T in a different PCI slot in your

computer if one is available.

The wireless LED blinks but the WN311T is

not connected to an access point.

The WN311T is trying to connect to an access point, but

cannot.

• The access point may not be powered on.

• Or, the access point and the WN311T are not configured

with the same wireless parameters. Check the SSID and

wireless security settings.

I cannot connect to an access point.

The access point is available and there is

good signal strength.

• If the access point is WPA-PSK protected, you need the

correct WPA-PSK passphrase. Otherwise, the WN311T will

still be connected to the previous access point and you will

not be able to change to the WPA-PSK access point.

• If the access point is WEP protected (either 64 or 128 bit

encryption), you will be prompted to enter the WEP

encryption security information.

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Netgear WN311T User's Guide Page 49