Netgear WGR614 v4 User Manual Page 84
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- Table of contents
- TROUBLESHOOTING
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Reference Manual for the 54 Mbps Wireless Router WGR614 v4
7-4 Troubleshooting
December 2003
Troubleshooting the ISP Connection
If your router is unable to access the Internet, you should first determine whether the router is able
to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, your
router must request an IP address from the ISP. You can determine whether the request was
successful using the web Configuration Manager.
To check the WAN IP address:
1. Launch your browser and select an external site such as www.netgear.com
2. Access the Main Menu of the router’s configuration at http://192.168.0.1
3. Under the Maintenance heading, select Router Status
4. Check that an IP address is shown for the WAN Port
If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP.
If your router is unable to obtain an IP address from the ISP, you may need to force your cable or
DSL modem to recognize your new router by performing the following procedure:
1. Turn off power to the cable or DSL modem.
2. Turn off power to your router.
3. Wait five minutes and reapply power to the cable or DSL modem.
4. When the modem’s LEDs indicate that it has reacquired sync with the ISP, reapply power to
your router.
If your router is still unable to obtain an IP address from the ISP, the problem may be one of the
following:
• Your ISP may require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.
• If your ISP requires a login, you may have incorrectly set the login name and password.
• Your ISP may check for your PC's host name.
Assign the PC Host Name of your ISP account as the Account Name in the Basic Settings
menu.
• Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for
your PC’s MAC address. In this case:
Inform your ISP that you have bought a new network device, and ask them to use the router’s
MAC address.
- Reference Manual for the 1
- 54 Mbps Wireless Router 1
- WGR614 v4 1
- Trademarks 2
- Statement of Conditions 2
- Frequency Notice 3
- Contents 7
- Chapter 1 13
- About This Manual 13
- How to Use this Manual 14
- How to Print this Manual 15
- 4 About This Manual 16
- Chapter 2 17
- Introduction 17
- 802.11g Wireless Networking 18
- Security 19
- Extensive Protocol Support 19
- Maintenance and Support 20
- Package Contents 21
- The Router’s Front Panel 22
- The Router’s Rear Panel 23
- 2-8 Introduction 24
- Connecting the WGR614 v4 28
- Cable or 29
- DSL modem 29
- Chapter 3 39
- Wireless Configuration 39
- Wireless Data 40
- Security Options 40
- Range: Up to 300 Foot Radius 40
- Wireless Configuration 3-3 41
- 3-4 Wireless Configuration 42
- Wireless Configuration 3-5 43
- Default Factory Settings 44
- Wireless Configuration 3-7 45
- How to Configure WEP 49
- 3-12 Wireless Configuration 50
- Chapter 4 51
- Content Filtering 51
- 4-2 Content Filtering 52
- Content Filtering 4-3 53
- 4-4 Content Filtering 54
- Figure 4-4: Schedule menu 54
- Content Filtering 4-5 55
- Figure 4-5: Logs menu 55
- 4-6 Content Filtering 56
- Table 4-2. Log action buttons 56
- Content Filtering 4-7 57
- Figure 4-6: Email menu 57
- 4-8 Content Filtering 58
- Chapter 5 59
- Maintenance 59
- 5-2 Maintenance 60
- Upgrading the Router Software 63
- Configuration File Management 64
- Maintenance 5-7 65
- Erasing the Configuration 66
- Chapter 6 67
- Advanced Configuration 67
- Configuring WAN Setup Options 70
- Using a Dynamic DNS Service 72
- Using LAN IP Setup Options 73
- 6-8 Advanced Configuration 74
- Using Address Reservation 75
- 6-14 Advanced Configuration 80
- Chapter 7 81
- Troubleshooting 81
- LEDs Never Turn Off 82
- LAN or WAN Port LEDs Not On 82
- Troubleshooting 7-3 83
- 7-6 Troubleshooting 86
- Problems with Date and Time 87
- 7-8 Troubleshooting 88
- Appendix A 89
- Technical Specifications 89
- A-2 Technical Specifications 90
- Interface Specifications 90
- Appendix B 91
- IP Addresses and the Internet 92
- Subnet Addressing 94
- Table 7-2. Netmask Formats 96
- Private IP Addresses 97
- Related Documents 99
- Domain Name Server 99
- IP Configuration by DHCP 100
- Ethernet Cabling 101
- Category 5 Cable Quality 102
- Inside Twisted Pair Cables 103
- December 2003 104
- Preparing Your Network 107
- Appendix C 107
- C-2 Preparing Your Network 108
- Preparing Your Network C-5 111
- Verifying TCP/IP Properties 112
- Preparing Your Network C-7 113
- C-8 Preparing Your Network 114
- Preparing Your Network C-9 115
- C-10 Preparing Your Network 116
- Preparing Your Network C-11 117
- C-12 Preparing Your Network 118
- Preparing Your Network C-13 119
- Properties button 120
- 3. Type ipconfig /all 121
- MacOS 8.6 or 9.x 122
- 4. Click Save 123
- Are Login Protocols Used? 124
- 4. Select the IP Address tab 125
- 5. Select the Gateway tab 125
- Computers 126
- Restarting the Network 127
- C-22 Preparing Your Network 128
- Appendix D 129
- Wireless Networking Basics 129
- Authentication and WEP 130
- 802.11 Authentication 131
- Open System Authentication 131
- Shared Key Authentication 132
- Overview of WEP Parameters 133
- Key Size 134
- WEP Configuration Options 134
- Wireless Channels 135
- Glossary 137
- 2 Glossary 138
- 4 Glossary 140
- X.500-lite 141
- 6 Glossary 142
- 8 Glossary 144
- 10 Glossary 146
- 12 Glossary 148
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