Netgear PMPX1122-10000S Datasheet

Browse online or download Datasheet for Warranty & support extensions Netgear PMPX1122-10000S. Netgear PMPX1122 User Manual

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ProSupport Service Oerings (USA, Canada, Australia & Select European Countries
1
)
Manage Your Network and Storage with Expert Support
Extensive Support Networks to Meet Your Needs
Extends and Enhances Your Warranty Coverage
Onsite Hardware Replacement
NETGEAR provides three (3) years of NBD onsite
hardware replacement as part of the warranty
support for select business-class products. Now
businesses can maintain critical networks with
minimum down time and without the added costs of
purchasing extra NBD onsite support. The products
supported by the NBD replacement program
include fully managed switches, wireless controllers
and select rack mount ReadyNAS®, ReadyDATA®
products. See the tables on the next pages.
NETGEAR, at its discretion, will provide services
using a combination of remote technical remediation,
advanced hardware replacement and onsite
hardware replacement. In the event of a hardware
failure, NETGEAR provides the following support:
Ship a replacement unit for Next Business Day (NBD)
2
arrival.
Dispatch a technician to arrive onsite who will:
•Removethefailedunit
•Installthereplacementunit(includingrestoringthe
congurationle
3
)
•Testtoensurethatthereplacementunitisoperational
•Packagethefailedunitforpickup
Coverage & response time: 8 AM – 5 PM, Next
Business Day
The NETGEAR ProSupport oerings provide you with peace of mind by
extending and enhancing the standard warranty coverage included with
your product purchase. With ProSupport, you get direct access to NETGEAR
technical support engineers and the backup resources who can rapidly resolve
critical technical issues. Moreover, the advanced hardware replacement feature,
with next business day arrival, improves the overall uptime of your network and
storage systems.
The NETGEAR Support network spans the globe with local support in over 26
countries. NETGEAR Support Centers provide technical support in 16 dierent
languages with English speaking support sta available 24x7 in North America,
Australia, and major European countries. Backed by NETGEAR R&D engineering,
our technical support engineers have the proven expertise to quickly resolve
even the most challenging technical problems.
XPressHW enhances the hardware replacement turnaround, in the event of a
failure, from five (5) plus days (typical) to Next Business Day (NBD).
OnCall 24x7, which includes XPressHW or NBD replacement, extends the
90-day warranty entitled technical support (phone and email) for standard and
advanced features to the length of the contract term. NETGEAR recommends
OnCall 24x7 for customers seeking hardware and soware coverage.
Footnotes:
1
Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Spain, Sweden, Switzerland, The Netherlands & UK
2
Monday through Friday from 8am to 5pm local time, excluding NETGEAR holidays. Calls must be received and replacement authorization must be issued by the following cuto time for NBD
hardware replacement delivery: US/Canada – 6 PM (EST), UK/Ireland – 2 PM, Central Europe (CET) – 2 PM, Australia (EST) – 2 PM. Pre-registration of the products is required to ensure NBD HW
replacement with Onsite Tech service
3
See customer responsibilities on backup of configuration files (ProSupport Terms and Conditions)
Table 1 Warranty and Service Oerings Comparison
Service
Program Term
24x7
Basic HW
Support
HW
Replacement
Sw Configuration Support Remote Diagnostics Escalation Management** NETGEAR
Email
Alert***
Warranty
Lifetime (ProSafe)
3 or 5 Years
(ReadyNAS*)
7-10 Days
Lifetime (Managed Switches
+
)
One Yr. (Smart Switches
+
)
90 Days (Others)
Lifetime (Managed Switches
+
)
One Yr. (Smart Switches
+
)
90 Days (Others)
Lifetime (Managed Switches
+
)
One Yr. (Smart Switches
+
)
90 Days (Others)
ProSupport Service Oerings (Optional)
XPressHW 3 or 5 Years
Next Business
Day
OnCall 24x7 1, 3 or 5 Years
Next Business
Day
LEGEND
* Check Product Warranty
* * Daily update with an Action Plan for Critical Escalations
*** Email alert on new firmware releases
+ Purchased aer Dec 31, 2011
Included for the Service Term
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Summary of Contents

Page 1 - Onsite Hardware Replacement

ProSupport Service Oerings (USA, Canada, Australia & Select European Countries1)Manage Your Network and Storage with Expert Support Extensive Sup

Page 2 - ProSupport SKU (Term)

ProSupport Service Oerings (USA, Canada, Australia & Select European Countries1)CATEGORY 1ProSupport SKU (Term)OnCall 24x7 XPressHW Onsite NBDPMB

Page 3

ProSupport Service Oerings (USA, Canada, Australia & Select European Countries1)Please refer to the ProSupport Part Number for each ProSAFE or Re

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