Netgear PMPX1121-10000S Datasheet Page 57

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ProSupport™
Support and Management
Service Portfolio for ProSafe
and ReadyNAS
Business Class Products
The NETGEAR ProSupport offerings provide you with peace
of mind by extending and enhancing the standard warranty
coverage included with your product purchase. XPressHW,
which is available at an affordable price, enhances the hardware
replacement entitlement from 5+ days to Next Business Day
(NBD).* OnCall 24x7, which includes NBD replacement, extends
the warranty entitled advanced technical support to the contract
term. Please select the right level of service from the tables
shown here.
ONCALL 24X7 WITH XPRESSSHW
NETGEAR OnCall 24x7 ProSupport service covers unlimited phone and
email - based technical support for standard and advanced features. In
the event of a hardware failure, NETGEAR
will ensure that a replacement
product is delivered for next - business - day arrival. NETGEAR recommends
the OnCall 24x7 offering for customers seeking hardware and software
coverage.
For more information on NETGEAR Support go to www.netgear.com/support
CATEGORY 1
ProSupport SKU (Term)
OnCall 24x7 XPressHW Onsite NBD
Model PMB0351 (5 Yrs.), PMB0331 (3 Yrs.),
PMB0311 (1 Yr.)
PRR0351 (5 Yrs.), PRR0331 (3 Yrs.) PMPX1121 (2 Yrs.)
DGFV338 o o NA
FS108 o o NA
FS108P o o NA
FS116 o o NA
FS116E o o NA
FS116P o o NA
FS726T I (1) o NA
FS726TP I (1) o NA
FS728TP I (1) o NA
FS728TS I (1) o NA
FS750T2 I (1) o NA
FS752TP I (1) o NA
FS752TS I (1) o NA
FSM726-300 I (L) NA I (3)
FVG318 o o NA
FVS318 o o NA
FVS318G o o NA
FVS318N o o NA
FVS336G o o NA
FVS338 o o NA
FVX538 o o NA
GS105 o o NA
GS105E o o NA
GS108 o o NA
GS108E o o NA
GS108P o o NA
GS108PE o o NA
GS108T I (1) o NA
GS110TP I (1) o NA
GS116 o o NA
GS116E o o NA
GS510TP I (1) o NA
-
CATEGORY 2
ProSupport SKU (Term)
OnCall 24x7 XPressHW
Onsite NBD
Model PMB0352 (5 Yrs.), PMB0332 (3 Yrs.),
PMB0312 (1 Yr.)
PRR0352 (5 Yrs.),
PRR0332 (3 Yrs.)
PMPX1122 (2 Yrs.)
GS724TP I (1) o NA
GS724TPS I (1) o NA
GS748TP I (1) o NA
GS748TPS I (1) o NA
GS748TS I (1) o NA
GS752TXS I (1) o NA
GSM7224-200 I (L) NA I (3)
RND4xxx o o* NA
RNDP400U o o* NA
RNDP4xxx o o* NA
RNDU4xxx o o* NA
RNDX400E o o* NA
RNDX4xxx o o* NA
WMS5316 o o NA
LEGEND
I (1) Tech Support is included for 1-year with product
purchase
+
; extension available
I (3) Onsite NBD is included for three 3-years with new
product purchase; extension available
I (L) Tech Support is included for lifetime with product
+
Purchased after Dec 31, 2011;
NA Not Applicable
NP Available with new product purchase
o Option for new purchase, extension or renewal
(extended hw warranty is included if applicable)
o Option for new purchase or renewal
(available only if hardware warranty is valid)
*
purchase
+
CATEGORY 1 Contd
ProSupport SKU (Term)
OnCall 24x7 XPressHW Onsite NBD
Model PMB0351 (5 Yrs.), PMB0331 (3 Yrs.),
PMB0311 (1 Yr.)
PRR0351 (5 Yrs.), PRR0331 (3 Yrs.) PMPX1121 (2 Yrs.)
GS510TP I (1) o NA
GS716T I (1) o NA
GS724T I (1) o NA
GS724TS I (1) o NA
GS748T I (1) o NA
JFS516 o o NA
JFS524 o o NA
JFS524F o o NA
JGS516 o o NA
JGS524 o o NA
JGS524E o o NA
RND2xxx o o* NA
RNDP200U o o* NA
RNDP2xxx o o* NA
RNDU2xxx o o* NA
SRX5308 o o NA
SRXN3205 o o NA
WAGL102 o o NA
WAG102 o o NA
WGL102 o o NA
WG102 o o NA
WG103 o o NA
WG302 o o NA
WNAP210 o o NA
WNAP320 o o NA
WNDAP350 o o NA
WNDAP360 o o NA
**Calls must be received and replacement authorization must be issued by the cutoff time for
NBD replacement. Contact the local call centers for the cutoff time.
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