Netgear PMB0331FS Datasheet

Browse online or download Datasheet for Warranty & support extensions Netgear PMB0331FS. Netgear ProSupport-XPressHW - 3 Years User Manual

  • Download
  • Add to my manuals
  • Print
  • Page
    / 2
  • Table of contents
  • BOOKMARKS
  • Rated4.8 / 5. Based on5 customer reviews
Page view 0
24
/
7
T E C H N I C A L
S U P P O R T*
1-888-NETGEAR (638-4327)
Email: info@NETGEAR.com
Service Offerings Data Sheet
ProSupport
NETGEAR understands that the integrity of your network directly impacts the success of your
business. This is why we have designed a cost-effective and flexible portfolio of service offerings
which suit your business needs. Backed by a team of NETGEAR’s R&D engineering, our technical
support engineers will ensure that your NETGEAR products operate even more efficiently and
reliably, enabling you to focus attention on your core business.
OnCall 24x7
NETGEAR’s OnCall 24x7 contract provides unlimited phone and email technical support for your
networking product. The customer receives an exclusive toll-free priority phone line access to
our technical experts for advanced configuration and trouble shooting support. Specifically, the
OnCall 24x7 covers the following:
• 24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a
day, 7 days a week and 365 days a year.
• 24x7 Remote Diagnostics performed by our technical experts who access real-time
configuration parameters, hardware and software revision levels, and port statistics for prompt
resolution of technical issues.
• Express hardware replacement for arrival within next business day (NBD).* This service
ensures that you will receive the replacement hardware promptly in the unlikely event the
product under coverage is down due to a hardware issue.
• Escalation management with Plan of Action (POA).
• Online services entitling you to privileged information and services such as personalized
support cases, online problem escalation, known problem reports, release notes,
troubleshooting guides, and software maintenance releases.
• Software Maintenance Releases Notification, a service that automatically sends you an email
notification upon the availability of maintenance and patch releases, as well
as enhancements.
XPressHW
NETGEAR’s XPressHW provides basic hardware support and next-business-day hardware
replacement for customers who are seeking to protect their hardware investment.
• In the event of a hardware failure, NETGEAR will expedite delivery of a replacement hardware
for next-business-day arrival.*
• Software Maintenance Releases Notification, a service that automatically sends you an email
notification upon the availability of maintenance and patch releases, as well
as enhancements.
Page view 0
1 2

Summary of Contents

Page 1 - ProSupport

24/7T E C H N I C A L S U P P O R T*1-888-NETGEAR (638-4327)Email: info@NETGEAR.comService Offerings Data SheetProSupport NETGEAR understan

Page 2 - or ReadyNAS product

4500 Great America ParkwaySanta Clara, CA 95054 USA1-888-NETGEAR (638-4327)E-mail: info@NETGEAR.comwww.NETGEAR.com©2008 NETGEAR, Inc., the NETGEAR log

Comments to this Manuals

No comments