Netgear SC101 User Manual download pdf (Page 27)

10. Close the CLI window by typing exit.

11. Now, return to what you were doing before seeing the error. (Probably, using the SCM

utility. In the SCM, select a partition, and click Attach Drive.) If you bring up the SCM,

the partition now shows normally.

Disabling the Promise drivers in order to install the SCM Utility

Use this fix if during installation of SC101 SCM utility, there is either a blue screen, memory

dump, or the computer crashes or hangs.

Cause

SCSI disk drivers from the Promise company conflict with the SC101 device drivers. Promise

drivers are typically used for RAID 1 or for SATA drives. Many newer computers use Promise

SATA drivers. RAID 1 and higher are high performance disks, they are over double the price

of regular drives, and are not used inside laptops.

Solution

Promise is working on a permanent solution. In the meantime, if you don't use either RAID or

SATA, for example, you have IDE drives, the Promise drivers can be disabled.

Use the CLI to temporarily disable any SCSI device drivers or processes, install the SCM Utility,

and then re-enable the SCSI devices and processes. See CROSS REF.

To disable the Promise drivers and install the SCM Utility

1. Select Start > Run, and type cmd.

2. Press Enter. A DOS window pops up with a CLI.

3. Type sc, and press Enter

4. Type sc config ftsata2 start= disabled

5. Type sc qc ftsata2 to see if the driver is disabled. The line with START_TYPE will end

with the word DISABLED.

6. Reboot your computer.

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Netgear SC101 User Manual Page 27