Netgear SC101 User Manual

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NETGEAR SC101 - Revised Troubleshooting Guide
Update the SC101 firmware and SCM utility to the latest version, found here.
Warning! Use the power adapter that came with the SC101. Other adapters, such as laptop
power adapters, may destroy the hard disks!
Viewing and Accessing Drives ............................................................................................ 3
Troubleshooting Tips ....................................................................................................... 3
Windows Disk Management Unallocated Partitions ....................................................... 3
Cannot See Partition (Old Firmware Problem) .................................................................... 7
If a partition has never been seen on a particular computer ............................................ 8
If a partition disappears — one that a particular computer could see before .................. 8
Cannot Create a Mirror ........................................................................................................ 9
Prerequisites ..................................................................................................................... 9
Check LED Lights (URL Link) ................................................................................. 10
Check Cables ............................................................................................................. 10
Check the Drive Partition ........................................................................................... 10
Hardware ............................................................................................................................ 11
LED Indicators ............................................................................................................... 11
D-Link or FritzBox Routers ........................................................................................... 11
LAN Connection ............................................................................................................ 12
Defragmenting ............................................................................................................... 12
Hard Disk Problems and Drive Errors ........................................................................... 13
SCM Software .................................................................................................................... 14
Right side of GUI screen is cut off ................................................................................ 14
SCM Installation ............................................................................................................ 14
Error Messages ................................................................................................................... 15
List of Error Messages ............................................................................................... 15
“No Central Storage Device was Found” in SmartWizard ............................................ 16
SmartSync Pro Activation Error .................................................................................... 18
Error "Drive attachment failed" when Attach Partition Fails ........................................ 19
About the SC101 ................................................................................................................ 20
System Requirements ..................................................................................................... 20
What operating systems cannot be used? ................................................................... 20
Heat and the SC101 ....................................................................................................... 20
Does vertical disk mounting affect disk life? ............................................................ 20
SC101 and Heat Generation ....................................................................................... 20
How does heat affect the Storage Central performance? ........................................... 21
SC101 Performance ....................................................................................................... 21
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Summary of Contents

Page 1

NETGEAR SC101 - Revised Troubleshooting GuideUpdate the SC101 firmware and SCM utility to the latest version, found here.Warning! Use the power adapte

Page 2

• Hard drives are on the Drive Compatibility List. • Hard Drives must be ATA6 or above (Parallel ATA) and configured as “Cable Select” (CS). • The Pow

Page 3 - Viewing and Accessing Drives

HardwareLED IndicatorsThis table describes how the SC101 LEDs work. Light Light State What It Means What You Should DoAll lights off OffSC101 has no p

Page 4

LAN ConnectionWhen the Ethernet cable is disconnected, the SC101 reboots. It takes 2 minutes for the SCM to recognize it again, or longer if many part

Page 5

Hard Disk Problems and Drive ErrorsThe table below describes hard disk problems and drive errors.Hard Disk Problem ActionHard disk does not work1. See

Page 6

SCM SoftwareRight side of GUI screen is cut offThis can happen if the computer fonts are set to larger than the default.SolutionReturn the default fon

Page 7

Error MessagesList of Error MessagesThe table below lists error messages for the SC101.Error Message Meaning and Actioncan’t resolve hostname to IP ad

Page 8

“No Central Storage Device was Found” in SmartWizardFirst, check these items:• At least 1 hard disk must be plugged into the SC101. • Hard disks must

Page 9 - Cannot Create a Mirror

No Central Storage Device was FoundActionDHCP server. 17

Page 10 - Check the Drive Partition

SmartSync Pro Activation ErrorSymptoms• Message “can’t resolve hostname to IP address” • Message “Error occurred during activation" CauseThe comp

Page 11 - Hardware

Error "Drive attachment failed" when Attach Partition FailsSymptomWhile using the SCM utility to attach a new partition, the error "Dri

Page 12 - Defragmenting

Self-certifying File System (SFS) ...

Page 13

About the SC101System Requirements• Operating systems o Windows XP SP1 or higher, or o Windows 2000 Service Pack 4 or higher, or o Windows 2003 Server

Page 14 - SCM Software

• You are not using the latest firmware that includes hard disk standby, which spins the disks down when not in use. • The disks are reading or writin

Page 15 - Error Messages

Self-certifying File System (SFS)To reduce request fragmentation for large requests, Self-certifying File System (SFS) bypasses the Windows buffer cac

Page 16

SC101 Command Line Interface (CLI) for Advanced UsersSome SC101 commands and information are available only through the CLI. (For more about CLIs, see

Page 17 - No Central Storage

PARTITION Unique network identifier for each partition. (This is the same value that appears in the "ut getpart" command as UNIQUE NAME.)LAB

Page 18

If a CLI is inside of a Windows pop-up, you can close it by typing exit then RETURN. It doesn't do any harm to leave it open, if you might want i

Page 19

3. Type Start > Run, and type cmd in the pop-up window. Click OK to open a CLI window. 4. Type cd program files\netgear\sc101* (The last character

Page 20 - About the SC101

10. Close the CLI window by typing exit. 11. Now, return to what you were doing before seeing the error. (Probably, using the SCM utility. In the SCM,

Page 21 - SC101 Performance

Install the SC101 SCM Utility.Removing an Unusable Drive with ut.exeThe DOS utility “ut.exe” comes with the SC101 installation. By default, it is in:

Page 22

4. Type: SFSExtract SINGLE <drive> <target> Where <drive> is the non-accessible SC101 partition drive letter showing up in Windows E

Page 23 - Using CLI Commands

Viewing and Accessing DrivesTroubleshooting TipsProblem SolutionSC101 drives disappear from the networkDetach and reattach the drives from the SC101,

Page 24

The blue volume above represents a known working partition and the black volume represents the non-working partition that the following steps will fix

Page 25 - Fixing Corrupted Characters

5. Select Primary partition and click next.6. Leave Partition size in MB at the maximum or default value. 5

Page 26

7. Select the default “Assign the following drive letter” and click next.8. VERY IMPORTANT – DO NOT FORMAT THIS PARTITION should be selected.Formattin

Page 27

10. If your File System reports None, then click Finish.Once you have selected Finish, your partition should change from black to blue in the Disk Man

Page 28 - 1. Open a DOS window

Once an SC101 partition is attached to a computer, it is visible in a file browser on that computer. Sometimes there is a small delay before the compu

Page 29

ii. Enter the password for the partition/drive. Leave it blank if you did not set a password. The password in this step is the password for a one part

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