NETGEAR SC101 - Revised Troubleshooting GuideUpdate the SC101 firmware and SCM utility to the latest version, found here.Warning! Use the power adapte
• Hard drives are on the Drive Compatibility List. • Hard Drives must be ATA6 or above (Parallel ATA) and configured as “Cable Select” (CS). • The Pow
HardwareLED IndicatorsThis table describes how the SC101 LEDs work. Light Light State What It Means What You Should DoAll lights off OffSC101 has no p
LAN ConnectionWhen the Ethernet cable is disconnected, the SC101 reboots. It takes 2 minutes for the SCM to recognize it again, or longer if many part
Hard Disk Problems and Drive ErrorsThe table below describes hard disk problems and drive errors.Hard Disk Problem ActionHard disk does not work1. See
SCM SoftwareRight side of GUI screen is cut offThis can happen if the computer fonts are set to larger than the default.SolutionReturn the default fon
Error MessagesList of Error MessagesThe table below lists error messages for the SC101.Error Message Meaning and Actioncan’t resolve hostname to IP ad
“No Central Storage Device was Found” in SmartWizardFirst, check these items:• At least 1 hard disk must be plugged into the SC101. • Hard disks must
No Central Storage Device was FoundActionDHCP server. 17
SmartSync Pro Activation ErrorSymptoms• Message “can’t resolve hostname to IP address” • Message “Error occurred during activation" CauseThe comp
Error "Drive attachment failed" when Attach Partition FailsSymptomWhile using the SCM utility to attach a new partition, the error "Dri
Self-certifying File System (SFS) ...
About the SC101System Requirements• Operating systems o Windows XP SP1 or higher, or o Windows 2000 Service Pack 4 or higher, or o Windows 2003 Server
• You are not using the latest firmware that includes hard disk standby, which spins the disks down when not in use. • The disks are reading or writin
Self-certifying File System (SFS)To reduce request fragmentation for large requests, Self-certifying File System (SFS) bypasses the Windows buffer cac
SC101 Command Line Interface (CLI) for Advanced UsersSome SC101 commands and information are available only through the CLI. (For more about CLIs, see
PARTITION Unique network identifier for each partition. (This is the same value that appears in the "ut getpart" command as UNIQUE NAME.)LAB
If a CLI is inside of a Windows pop-up, you can close it by typing exit then RETURN. It doesn't do any harm to leave it open, if you might want i
3. Type Start > Run, and type cmd in the pop-up window. Click OK to open a CLI window. 4. Type cd program files\netgear\sc101* (The last character
10. Close the CLI window by typing exit. 11. Now, return to what you were doing before seeing the error. (Probably, using the SCM utility. In the SCM,
Install the SC101 SCM Utility.Removing an Unusable Drive with ut.exeThe DOS utility “ut.exe” comes with the SC101 installation. By default, it is in:
4. Type: SFSExtract SINGLE <drive> <target> Where <drive> is the non-accessible SC101 partition drive letter showing up in Windows E
Viewing and Accessing DrivesTroubleshooting TipsProblem SolutionSC101 drives disappear from the networkDetach and reattach the drives from the SC101,
The blue volume above represents a known working partition and the black volume represents the non-working partition that the following steps will fix
5. Select Primary partition and click next.6. Leave Partition size in MB at the maximum or default value. 5
7. Select the default “Assign the following drive letter” and click next.8. VERY IMPORTANT – DO NOT FORMAT THIS PARTITION should be selected.Formattin
10. If your File System reports None, then click Finish.Once you have selected Finish, your partition should change from black to blue in the Disk Man
Once an SC101 partition is attached to a computer, it is visible in a file browser on that computer. Sometimes there is a small delay before the compu
ii. Enter the password for the partition/drive. Leave it blank if you did not set a password. The password in this step is the password for a one part
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