Netgear AirCard 785 Retail unlocked User's Guide download pdf (Page 58)

Frequently Asked Questions

AirCard 785 Mobile Hotspot

Questions About Connecting and Disconnecting Devices

and Accessing the Internet

Review these questions if you have questions about connecting and disconnecting devices

and accessing the Internet.

What do I do if I can’t connect a device to the hotspot?

If you are experiencing problems connecting to the hotspot, try the following suggestions:

• Turn off your device and take the battery out, wait 10 seconds, put the battery back in,

and turn your device on.

• Restart your computer.

• Turn off or temporarily disable any security programs or firewalls.

• If possible, try using another computer or Wi-Fi device to connect to your hotspot. If you

can, then the problem is with the device that cannot connect, not the hotspot.

What do I do if I can’t access the Internet?

If you are connected to the hotspot but cannot connect to the Internet, try the following

suggestions:

• Check the display status on the LCD.

• Make sure that network coverage is available in your area.

• Make sure that your micro SIM card is active and enabled with data services.

• Wait one to two minutes for the hotspot to initialize.

• Confirm that your account is activated and that no other Internet connections are active.

• Switch your hotspot off and on and restart your computer or WiFi device.

• Check to see if you can access www.netgear.com. If you can access www.netgear.com

but you cannot access other non-NETGEAR websites, you might need to top up or

recharge your pre-paid SIM card.

How do I disconnect from the mobile broadband network?

 To disconnect from the network:

1. Launch a web browser from a computer or wireless device that is connected to the

network.

2. Enter http://netgear.aircard or http://192.168.1.1.

A login screen displays.

3. Enter the hotspot password.

The default password is password. The password is case-sensitive.

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Netgear AirCard 785 Retail unlocked User's Guide Page 58