Netgear RH348 User Manual download pdf (Page 113)

Reference Guide for the Model RT328 and Model RH348 ISDN Routers

Troubleshooting 10-7

Troubleshooting the Manager Interface

Refer to the following instructions if you cannot access the Manager interface by the serial port

or by using the Telnet Protocol.

If you cannot access the Manager interface by the serial port, follow these instructions:

• Verify that the router is connected to the serial port of your terminal or computer using

the included cable.

• Check the conﬁguration parameters of your terminal or communications program. The

connection should be conﬁgured as follows:

– VT100 terminal emulation

– 9600 baud rate (unless this setting has been changed previously in the router setup)

– No parity, 8 data bits, 1 stop bit

If you cannot access the Manager by using the Telnet Protocol, refer to “Testing the LAN Path to

Your Router,” on page 10-4.

Testing the Phone Ports

To test the phone ports, lift the telephone handset when there are no calls in progress. You should

hear a dial tone, and the LED for that phone port should be on. If there is no dial tone, the line may

be conﬁgured incorrectly. Check with your telephone company to make sure that your ISDN line is

conﬁgured for both data and voice.

Restoring the Default Conﬁguration and Password

The user can erase the current conﬁguration and restore factory defaults by uploading the utility

ﬁle romﬁle0, which can be found in the directory in which FirstGear was installed. It is also

available on the NETGEAR Web site. This procedure will restore the Manager password to 1234

and will set the Manager baud rate to 9600. This recovery method is for cases when the Manager

password is not known.

Trouble.fm Page 7 Tuesday, October 10, 2000 3:27 PM

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Netgear RH348 User Manual Page 113