Netgear Modem DGN2200V3 User Manual download pdf (Page 105)

Troubleshooting

105

N300 Wireless ADSL2+ Modem Router DGN2200v3

1. Access the main menu of the modem router at http://192.168.0.1.

2. Select Maintenance > Router Status.

3. Click the Connection Status button.

4. If all of the steps indicate OK, then your PPPoE or PPPoA connection is up and working.

5. If any of the steps indicates Failed, you can attempt to reconnect by clicking Connect. The

modem router will continue to attempt to connect indefinitely.

If you cannot connect after several minutes, you might be using an incorrect service name,

user name, or password. There also might be a provisioning problem with your ISP.

Note: Unless you connect manually, the modem router will not

authenticate using PPPoE or PPPoA until data is transmitted to the

network.

Troubleshooting Internet Browsing

If your modem router can obtain an IP address, but your computer is unable to load any Web

pages from the Internet:

• Your computer might not recognize any DNS server addresses.

A DNS server is a host on the Internet that translates Internet names (such as www

addresses) to numeric IP

addresses. Typically your ISP provides the addresses of one or

two DNS servers for your use. If you entered a DNS address when you set up the modem

router, reboot your computer, and verify the DNS address. Alternatively, you can

configure your computer manually with DNS addresses, as explained in your operating

system documentation.

• Your computer might not have the modem router configured as its TCP/IP modem router.

If your computer obtains its information from the modem router by DHCP, reboot the

computer, and verify the modem router address.

TCP/IP Network Not Responding

Most TCP/IP terminal devices and routers have a ping utility for sending an echo request

packet to the designated device. The device responds with an echo reply to tell whether a

TCP/IP network is responding to requests.

Test the LAN Path to Your Modem Router

You can ping the modem router from your computer to verify that the LAN path to your

modem router is set up correctly.

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Netgear Modem DGN2200V3 User Manual Page 105