Netgear Modem DGN2200V3 User Manual download pdf (Page 104)

Troubleshooting

104

N300 Wireless ADSL2+ Modem Router DGN2200v3

Internet LED Is Red

If the Internet LED is red, the device was unable to connect to the Internet. Verify the

following:

• Check that your login credentials are correct, or that the information you entered on the

Basic Settings screen is correct.

• Check with your ISP to verify that the multiplexing method, VPI, and VCI settings on the

ADSL settings screen are correct.

• Check if your ISP has a problem—it might not be that the modem router cannot connect

to the Internet but, rather that your ISP that cannot provide an Internet connection.

Obtaining an Internet IP Address

If your modem router is unable to access the Internet, and your Internet LED is green, you

should determine whether the modem router is able to obtain an Internet IP address from the

ISP. Unless you have been assigned a static IP address, your modem router requests an IP

address from the ISP. You can determine whether the request was successful using the

browser interface.

To check the Internet IP address from the browser interface:

1. Launch your browser, and select an external site such as www.netgear.com.

2. Access the main menu of the modem router’s configuration at http://192.168.0.1.

3. In the main menu, under Maintenance, select Router Status and check that an IP address

is shown for the WAN port. If 0.0.0.0 is shown, your modem router has not obtained an IP

address from your ISP.

If your modem router is unable to obtain an IP address from the ISP, the problem might be

one of the following:

• If you have selected a login program, the service name, user name, or password might be

incorrectly set. See the following section,

Troubleshooting PPPoE or PPPoA .

• Your ISP might check for your computer’s host name. Assign the computer host name of

your ISP account to the modem router in the browser-based Setup Wizard.

• Your ISP allows only one Ethernet MAC address to connect to Internet, and might check

for your computer’s MAC address. In this case, do one of the following:

- Inform your ISP that you have bought a new network device, and ask them to use the

modem router’s MAC address.

- Configure your modem router to spoof your computer’s MAC address. This can be

done in the Basic Settings screen.

Troubleshooting PPPoE or PPPoA

The PPPoE or PPPoA connection can be debugged as follows:

1 2 ... 99 100 101 102 103 104 105 106 107 108 109 ... 119 120

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Netgear Modem DGN2200V3 User Manual Page 104