Netgear WAG511 User's Guide Page 37

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3-1
v4.0, March 2007
Chapter 3
Troubleshooting
Use the information below to solve common problems you may encounter. Also, refer to the
knowledge base on the NETGEAR website at http://www.netgear.com/support/main.asp.
Troubleshooting Tips
Table 3-1. Troubleshooting Tips
Problem Action
The WAG511 LEDs are not lit. The WAG511 is not fully inserted in the CardBus slot, or the
WAG511 software is not loaded.
Remove and reinsert the WAG511.
Check the Windows device manager to see if the WAG511
is recognized and enabled. Reload the WAG511 software, if
necessary.
Try to install the WAG511 in a different CardBus slot in your
computer if one is available.
I cannot connect to an access point.
The access point is available and there is
good signal strength.
Make sure the access point is powered on.
If the access point is WPA-PSK protected, you need the
correct WPA-PSK passphrase. Otherwise, the WAG511 will
still be connected to the previous access point and you will
not be able to change to the WPA-PSK access point.
If the access point is WEP protected (either 64 or 128 bit
encryption), you will be prompted to enter the WEP
encryption security information.
Throughput is only 54 Mbps. The WAG511 Wireless PC Card can operate at faster speeds.
You are probably connecting to a standard 802.11g network.
The Smart Wizard keeps asking me to save
settings.
If you change the settings the Smart Wizard offers you the
chance to save the changes. To avoid this prompt, simply click
Apply before you close the Smart Wizard.
Two WAG511 icons are in the system tray. You have an older software version installed on your system
and it needs to be removed. See “Removing the WAG511
Software” in Chapter 1 or “Upgrading the WAG511 Software”
in Chapter 1.
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