Netgear WPN511 User Manual download pdf (Page 49)

4-1

v3.0, January 2007

Chapter 4

Troubleshooting

This chapter provides information about troubleshooting your WPN511 Wireless PC Card. For

information about connecting to wireless networks and the Internet, see “Connecting to Wireless

Networks and the Internet” in Chapter 1.

Troubleshooting Tips

Use the information below to solve common problems you may encounter. Also, refer to the

knowledge base on the NETGEAR website at http://www.netgear.com/support/main.asp.

Table 4-1. Troubleshooting Tips

Problem Action

The WPN511 LED is not lit. The WPN511 is not fully inserted in the Cardbus slot, or the

WPN511 software is not loaded.

• Remove and reinsert the WPN511.

• Check the Windows device manager to see if the WPN511

is recognized and enabled. Reload the WPN511 software, if

necessary.

• Try to install the WPN511 in a different Cardbus slot in your

computer if one is available.

The WPN511 wireless LED blinks but the

WPN511 is not connected to an access

point.

The WPN511 is trying to connect to an access point, but

cannot.

• The access point may not be powered on.

• Or, the access point and the WPN511 are not configured

with the same wireless parameters. Check the SSID and

wireless security settings.

I cannot connect to an access point.

The access point is available and there is

good signal strength.

• If the access point is WPA-PSK protected, you need the

correct WPA-PSK passphrase. Otherwise, the WPN511 will

still be connected to the previous access point and you will

not be able to change to the WPA-PSK access point.

• If the access point is WEP protected (either 64 or 128 bit

encryption), you will be prompted to enter the WEP

encryption security information.

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Netgear WPN511 User Manual Page 49