Netgear PL500P-199PES Datasheet download pdf (Page 15)

Troubleshooting

Powerline PL500 Series Adapter

- Move the Powerline adapter to an outlet that is closer to the computer or devices.

- If you set a private encryption key, make sure that all Powerline devices are using the

same encryption key.

- If the problem occurred after you set the encryption key, reset each device to its

factory default settings. Then try setting the encryption key again.

• Amber or red. Move the Powerline adapter to another electrical outlet with a faster

connection.

Ethernet LED Is Off

The Powerline adapter does not detect an Ethernet connection.

• If your Powerline adapter is connected to the LAN port of your router, make sure that:

- Your router and modem are turned on.

- The computer connected directly to the router can access the Internet.

• If your Powerline adapter is connected to a computer, game console, Blu-ray player,

or other device, make sure that:

- The device is turned on.

- The Powerline adapter is securely connected to the device with an Ethernet cable.

• Press the Factory Reset button on each Powerline adapter for 2 seconds to return

the device to its factory default settings.

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Netgear PL500P-199PES Datasheet Page 15