Netgear PL500P-199PES Datasheet download pdf (Page 14)

Troubleshooting

Powerline PL500 Series Adapter

Basic Functioning

After you plug in the Powerline device, the following sequence of events should occur:

1. The Power LED lights.

2. After approximately 10 seconds, verify the following:

• The Power LED is lit solid green. The device is powered on.

• If the device is connected to a Powerline network, the Performance LED is lit.

• If the Powerline device is connected through the Ethernet port to a powered-on

Ethernet device, the Ethernet LED is lit.

Troubleshooting Tips

The adapter has Factory Reset and Security buttons.

• Pressing the Factory Reset button longer than 2 seconds does not reset the device.

• Pressing the Security button longer than 2 seconds does not activate security.

LEDs

The LEDs indicate activity and can be used for troubleshooting.

Power LED

• Off. The Powerline adapter is not receiving electrical power.

- Make sure that power is supplied to the electrical outlet and the Powerline adapter is

not plugged into an extension cord, power strip, or surge protector.

- Press the Factory Reset button on the Powerline device for 2 seconds to return the

device to its factory default settings.

• Amber. Power saving mode occurs when the Ethernet link is inactive. The Ethernet link is

inactive when:

- The Ethernet cable is unplugged.

- The peripheral device that is connected through the Ethernet port is turned off.

- The Powerline device is idle for 10 minutes.

The Powerline device returns to normal mode within 2 seconds once the Ethernet link is

active. Power saving mode is disabled by default.

Performance LED

• Off. The Powerline adapters cannot find each other. Make sure that the Powerline

adapters are plugged into wall outlets with power and that they use the same network

encryption key.

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Netgear PL500P-199PES Datasheet Page 14