Netgear Modem 341U User Manual download pdf (Page 59)

Troubleshooting 54

n “Safarican’topenthepage”(Safari)

n “Theconnectionhastimedout”(FireFox)

Checkthefollowing:

n Yourdeviceisseatedcorrectlyinthecomputer’sUSBslot.

n Makesureyou’retypingthecorrectaddressintheWebbrowser.

l Tryhttp://SprintModem(unlessyou’vechangedtheURLinChangingtheNETGEAR

341UManagerURL.)

l Ifthehomepageisstillnotdisplayed,tryhttp://192.168.1.1(unlessyou’vechangedtheIP

addressinChangingtheNETGEAR341UManagerIPAddress.)

n TheWebbrowserisarecentversion,andJava-enabled.Thefollowingarerecommended:

l InternetExplorer(version7.0orhigher)

l MozillaFirefox(version3.0orhigher)

l GoogleChrome(version2.0.172.28orhigher)

l AppleSafari(version4.0orhigher)

l Opera(version9.64)

n Ifyourcomputerhasotheradapters(forexample,Ethernet)connectedtoothernetworks,

disableorremovethemfromyourcomputer.

n IfInternetsecuritysoftwareisrunningonyourcomputer,disableitandseewhethertheerror

messagestilloccurs.Somefirewallsoftwaremayblockaccesstothehomepage.

n CheckyourWebbrowsersettings:

1. OpentheControlPanelinWindows.

2. Double-clickInternet Options.

3. FromtheSecuritytab,restorethedefaultsettings.

4. FromtheConnectionstab,selectNever dial a connection.

5. FromtheAdvancedtab,restorethedefaultsettings.

6. CloseandreopenyourWebbrowser.

If,aftercheckingalloftheabove,youstillcannotdisplaythehomepage,considerresettingthe

softwaretodefaultsettings.SeeResettingtoFactoryDefaultSettingsfordetails.

Cannot Connect to the Mobile Broadband Network

Ifthismessageisdisplayed,gothroughthefollowingsteps.

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Netgear Modem 341U User Manual Page 59