Netgear Music Player User Manual download pdf (Page 60)

This product is protected by certain intellectual property rights of Microsoft Corporation. Use or

distribution of such technology outside of this product is prohibited without a license from Microsoft or an

authorized Microsoft subsidiary.

Limited Warranty

Roku SoundBridge is covered by a one year parts and labor warranty.

Roku SoundBridge Limited Warranty

1. Warranty. ROKU, LLC (“ROKU”) warrants your SoundBridge and any included accessories against

defects in material or workmanship as follows:

For a period of one (1) year from the date of purchase (“Warranty Period”), if ROKU determines that

the SoundBridge is defective, ROKU will repair the unit or replace the unit (with either a new or rebuilt

SoundBridge unit), at its option, at no charge and, if applicable, will pay the labor charges incurred

by any SoundBridge authorized service facility. If the Warranty Period has expired, the customer is

responsible for the payment of all labor charges and may obtain parts from ROKU authorized service

facilities or a SoundBridge service center at his or her own expense.

2. Warranty Service Process. To obtain warranty service, you must ﬁrst obtain an RMA number (Return

Merchandise Authorization) from a Technical Support Representative at ROKU. A Technical Support

Representative may be reached by emailing support@rokulabs.com or calling our toll free number

for customer care (1-866-400-7658 from the US). Once an RMA number is obtained, your SoundBridge

must be shipped freight prepaid, in either its original packaging or packaging affording an equal

degree of protection, to the SoundBridge authorized distribution facility. If ROKU determines that

the returned unit is defective, ROKU will either repair the unit or will supply, at no charge and within a

reasonable period of time, a new or rebuilt SoundBridge unit in exchange for the defective unit.

In addition, all accessories must be returned with the defective SoundBridge. A new or factory

refurbished set of accessories will be furnished with the replacement SoundBridge. Failure to return

any of the accessory items could result in a delay in receiving the replacement SoundBridge, and/or

result in an invoice for the missing accessories.

Important: When emailing for an RMA number, please provide the following information:

a. model number

b. serial number

c. problem description

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Netgear Music Player User Manual Page 60