Netgear 301U User Manual Page 13

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Rev 2.1 Jun.10 13
Incorrect SIM
Watcher displays this message if the modem and SIM are incompatible. The most
likely reason for this is that the modem was purchased from one carrier and the
SIM was purchased from another carrier. (Your modem may be configured to
work only with the SIM of a specific carrier.)
Contact your carrier if this message appears.
New and confirmation PIN are different
When you change a PIN, you must enter the new PIN number twice. Watcher
displays the message, “The new PIN and confirmation PIN are different. Please
try again.” if the PINs you enter are not the same.
Please ask your carrier about PUK code
A SIM becomes blocked when SIM security is enabled and the wrong PIN is
entered three times. To unblock the SIM, you must obtain the unblocking code or
command from your carrier. See Unblock the SIM on page 13.
Unable to connect to the Internet
If you are unable to connect to the Internet the first time you use the modem see
Mac OS X 10.5 and later or Mac OS X 10.4.11 under Install Watcher on page 1.
Unblock the SIM
When the SIM is blocked, Watcher displays the message “SIM Blocked” in the
main window.
Depending on your modem configuration, Watcher may also display the prompt,
Please enter UNBLOCKING code: Remaining attempts = x”. If you see this
prompt, follow the instructions below to unblock the SIM. If you do not see this
prompt, contact your carrier.
To unblock the SIM:
1. Obtain the unblocking (PUK) code from your carrier.
2. Enter the unblocking code in the top field.
3. Enter a new value for the PIN in the New PIN and Verify
New PIN fields and
click
OK.
Note: You must enter the unblocking code within a specific number of attempts. If you fail
to do so, your SIM becomes permanently blocked and you will not be able to use it again.
Collecting System and Application Logs
When troubleshooting an issue in consultation with technical support, you may be
asked to collect a system or application log. This section describes how to collect
logs using Watcher.
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