Netgear ADSL Firewall Router DG834 User Manual Page 145
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- Table of contents
- TROUBLESHOOTING
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Reference Manual for the ADSL Firewall Router DG834
Troubleshooting 8-5
202-10005-05, June 2005
If disconnecting telephones does not result in a green WAN LED the problem may be one of the
following:
• Check that the telephone company has made the connection to your line and tested it.
• Verify that you are connected to the correct telephone line. If you have more than one phone
line, be sure that you are connected to the line with the ADSL service. It may be necessary to
use a swapper if you ADSL signal is on pins 1 and 4 or the RJ-11 jack. The DG834 ADSL
router uses pins 2 and 3.
Obtaining a WAN IP Address
If your router is unable to access the internet, and your WAN LED is green or blinking green, you
should determine whether the router is able to obtain a WAN IP address from the ISP. Unless you
have been assigned a static IP address, your router must request an IP address from the ISP. You
can determine whether the request was successful using the browser interface.
To check the WAN IP address from the browser interface:
1. Launch your browser and select an external site such as www.netgear.com.
2. Access the Main Menu of the router’s configuration at http://192.168.0.1.
3. Under the Maintenance heading check that an IP address is shown for the WAN Port.
If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP.
If your router is unable to obtain an IP address from the ISP, the problem may be one of the
following:
• Your ISP may require a Multiplexing Method or Virtual Path Identifier/Virtual Channel
Identifier parameter.
Verify with your ISP the Multiplexing Method and parameter value, and update the router’s
ADSL Settings accordingly.
• Your ISP may require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or PPP over ATM (PPPOA)
login.
• If you have selected a login program, you may have incorrectly set the Service Name, User
Name and Password. See “Troubleshooting PPPoE or PPPoA”, below.
• Your ISP may check for your computer's host name.
Assign the computer Host Name of your ISP account to the router in the browser-based Setup
Wizard.
- Reference Manual for the 1
- ADSL Firewall Router 1
- Contents 5
- Chapter 1 13
- About This Manual 13
- How to Use This Manual 14
- How to Print this Manual 15
- 1-4 About This Manual 16
- Chapter 2 17
- Introduction 17
- A Powerful, True Firewall 18
- Protocol Support 19
- Content Filtering 20
- What’s in the Box? 21
- The Router’s Rear Panel 22
- • AC power adapter outlet 23
- 2-8 Introduction 24
- Chapter 3 25
- Ethernet Cabling Requirements 26
- How to Connect the Router 29
- ADSL Firewall Router DG834 30
- LOG IN TO THE DG834 32
- CONNECT TO THE INTERNET 33
- ADSL Settings 43
- Chapter 4 45
- Protecting Your Network 45
- Protecting Your Network 4-3 47
- Firewall Rules 49
- 4-6 Protecting Your Network 50
- Protecting Your Network 4-7 51
- Figure 4-5: Rule example: 51
- 4-8 Protecting Your Network 52
- Protecting Your Network 4-9 53
- 4-10 Protecting Your Network 54
- Order of Precedence for Rules 55
- Services 56
- How to Set Your Time Zone 57
- 4-16 Protecting Your Network 60
- Chapter 5 61
- Managing Your Network 61
- 5-4 Managing Your Network 64
- Managing Your Network 5-5 65
- Figure 5-6 66
- Managing Your Network 5-7 67
- 5-8 Managing Your Network 68
- Viewing Attached Devices 69
- 5-10 Managing Your Network 70
- Managing Your Network 5-11 71
- Examples of Log Messages 72
- Managing Your Network 5-13 73
- Figure 5-9: E-mail menu 73
- 5-14 Managing Your Network 74
- Enabling Remote Management 75
- 5-16 Managing Your Network 76
- Chapter 6 77
- Advanced Configuration 77
- Configuring LAN IP Settings 79
- 6-4 Advanced Configuration 80
- Advanced Configuration 6-5 81
- Configuring Dynamic DNS 83
- How to Configure Dynamic DNS 84
- Using Static Routes 85
- 6-14 Advanced Configuration 90
- Chapter 7 91
- VPN Tunnel Configuration 96
- 202-10005-05, June 2005 100
- Remote PC 102
- 22.23.24.25 would be used 104
- VPN Tunnel 110
- (8 hours) 111
- (1 hour) 111
- Figure 7-23: Remote IP 113
- VPN Tunnel Control 117
- Deactivating a VPN Tunnel 122
- Deleting a VPN Tunnel 125
- • Parameters 134
- — Encryption Algorithm = 3DES 134
- — Pre-shared Key = 12345678 134
- Chapter 8 141
- Troubleshooting 141
- Power LED Not On 142
- LAN or WAN Port LEDs Not On 142
- Troubleshooting 8-3 143
- ADSL link 144
- Obtaining a WAN IP Address 145
- Request timed out 147
- 8-8 Troubleshooting 148
- Problems with Date and Time 149
- 8-10 Troubleshooting 150
- Appendix A 151
- Technical Specifications 151
- A-2 Technical Specifications 152
- Electromagnetic Emissions 152
- Interface Specifications 152
- Appendix B 153
- Network and Routing Basics 153
- Routing Information Protocol 154
- IP Addresses and the Internet 154
- Subnet Addressing 156
- Table 8-2. Netmask Formats 158
- Private IP Addresses 159
- Related Documents 161
- Domain Name Server 161
- IP Configuration by DHCP 161
- What is a Firewall? 162
- Stateful Packet Inspection 162
- Ethernet Cabling 163
- Inside Twisted Pair Cables 164
- Appendix C 167
- Preparing Your Network 167
- C-2 Preparing Your Network 168
- Windows 95B, 98, and Me 170
- Preparing Your Network C-5 171
- Verifying TCP/IP Properties 172
- Preparing Your Network C-7 173
- C-8 Preparing Your Network 174
- Preparing Your Network C-9 175
- C-10 Preparing Your Network 176
- Preparing Your Network C-11 177
- C-12 Preparing Your Network 178
- Preparing Your Network C-13 179
- Properties button 180
- 3. Type ipconfig /all 181
- MacOS 8.6 or 9.x 182
- 4. Click Save 183
- Are Login Protocols Used? 184
- 4. Select the IP Address tab 185
- 5. Select the Gateway tab 185
- Computers 186
- Restarting the Network 187
- C-22 Preparing Your Network 188
- Appendix D 189
- Virtual Private Networking 189
- IPSec Security Features 190
- IPSec Components 190
- Authentication Header (AH) 192
- IKE Security Association 192
- Key Management 194
- VPN Process Overview 195
- Table D-2. Subnet Addressing 196
- VPN Tunnel Negotiation Steps 197
- VPNC IKE Security Parameters 198
- Testing and Troubleshooting 199
- Additional Reading 199
- Appendix E 201
- NETGEAR VPN Configuration 201
- Step-By-Step Configuration 202
- Click VPN Policies under 203
- Advanced - VPN to invoke 203
- E-4 NETGEAR VPN Configuration 204
- Click IKE Policies under 205
- VPN to invoke this screen 205
- DG834 with FQDN to FVL328 206
- NETGEAR VPN Configuration E-7 207
- Table E-1. Profile Summary 207
- NETGEAR VPN Configuration E-9 209
- Figure E-7: Status Screen 209
- Figure E-10: Status Screen 212
- Figure E-11: ping 172.23.9.1 213
- (Telecommuter Example) 214
- Policy screen 215
- Glossary 231
- 2 Glossary 232
- 4 Glossary 234
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