Netgear 771S User's Guide download pdf (Page 144)

● You are in or near a structure that is blocking the signal.

● You are near a device that is causing radio signal interference.

● A network or account problem is preventing you from obtaining service.

See also Improving Signal Strength.

Cannot Connect to Wi-Fi

If your computer cannot connect to the Main or Guest Wi-Fi networks of the NETGEAR Zing

Mobile Hotspot, there are several things you should check.

Make sure that:

● The maximum number of Wi-Fi devices has not been reached. (To determine the

number of connected Wi-Fi devices and set the maximum, see Displaying and Blocking

Currently Connected Devices (Block List) and Setting the Maximum Number of Wi-Fi

Devices.)

● You’re connecting to the correct Wi-Fi network (SSID), and you’re using the correct

Wi-Fi password.

● Nobody has changed the name or password of the Wi-Fi network.

● Wi-Fi is not disabled because your device is tethered. See Disable Wi-Fi When

Tethering Device (Connected Through USB).

● Your computer supports the type of Wi-Fi security that the network is set to use.

Note: All the devices used with the NETGEAR Zing Mobile Hotspot must support the selected

security type.

● Your computer supports Wi-Fi 802.11g (if Connection Rate is set, in the Wi-Fi Options

Tab to 802.11g only).

● Your computer has not been blocked through MAC filtering. (See Allowing or Denying

Computers Access to the Network (MAC Filter).)

Tip: If some settings are preventing you from connecting to Wi-Fi, connect to your device

through the micro-USB cable, and then change the settings. (See Connecting Through

USB.)

Cannot Connect Through USB

If your computer cannot connect to the NETGEAR Zing Mobile Hotspot through the micro-USB

cable, go through the following steps.

1. Make sure that you've installed the device driver, as described in Making a Tethered

Connection.

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Netgear 771S User's Guide Page 144