Netgear WN3100RP User's Guide download pdf (Page 40)

Troubleshooting

Universal Pass Through WiFi Range Extender WN3100RP

Smart Wizard FAQs

1. When I connect to the network, Smart Wizard keeps asking me for my passphrase, and

I am sure I’ve entered the correct passphrase. What can I do?

It is very likely that the extender is placed at the borderline of the range covered by the

router or gateway. See

Place the Extender and Power It On on page 14.

2. I got an error message in the Review Settings screen in the Smart Wizard. What should I

do?

Make sure that your computer is connected to the extender by using the SSID and the

passphrase that you have just set up and clicking the Refresh button in your browser.

This will return you to the Smart Wizard.

3. I connected to NETGEAR_EXT and launched a browser, but why can’t I see the Smart

Wizard?

a. Make sure that your computer is set up to use DHCP. If you set up your computer to

use a static IP address, you have to change the settings back so that it uses Dynamic

Host Configuration Protocol (DHCP).

b. Make sure that the Client Link LED is green.

Move the extender closer to your computer if necessary

. For more information, see

Find the Best Location on page 7.

c. Relaunch the browser and enter http://mywifiext.net.

d. Check to make sure that your computer has an IP address in the IP

Address Setup

screen (see Extender IP Address Setup on page 30).

Connecting to http://mywifiext.net

If you have trouble connecting, try to locate the source of the problem:

• For help with passwords, see Log In to the Extender on page 17.

• If your browser displays an error page, make sure that you include http:// when you type

this URL in the address field of your Internet browser

. If you leave it out, you might not be

able to connect.

• The extender LEDs can help you tell if the extender is correctly set up and working as it

should.

- The Router Link LED indicates performance between the router or gateway

and the extender. If this LED is off, the extender is not connected to a WiFi network.

The Client Link LED indicates the performance between the extender and the

client. If this LED is off, no computer or wireless device is connected to the extender

network.

These LEDs display the following colors:

• Green indicates the best performance.

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Netgear WN3100RP User's Guide Page 40